My client has been been making payments to you last few weeks with same card with no problems. Now they have had their account frozen with you due to this error. Can you help? https://cdn.discordapp.com/attachments/1316162629533827132/1316162630251184292/Screenshot_20241210_212004.jpg?ex=675a0b78&is=6758b9f8&hm=18952091866981800538720f4d8925b20819f9f77c0adbdcf602fcddded941af&

@ShapeShifter333 I'm here to assist you! To better help you with the account issue, could you please provide me with the unique identifier (id) and the organization identifier (orgId) associated with the account in question? This information is required to look into the matter further.

wallet id: e53b2269-9d65-44bc-b05f-26b285da2e6f org id: 2824f5af-0472-413b-98a1-a546cc08fe1e

@ShapeShifter333 Thank you for providing the wallet ID and organization ID. I will now proceed to investigate the issue with the account being frozen. Please hold on for a moment while I look into this for you.

@Vapi any update on this?

@ShapeShifter333 I apologize for the delay. I'm currently looking into the issue with the account associated with the provided wallet ID and organization ID. I will update you as soon as I have more information. Thank you for your patience.

I have the same issue Wallet ID 0f82c2ce-a2e1-498f-b76b-541dfa41353b Organization ID 686fccdf-3597-4367-a841-80a83e8a577e Channel

@Vapi do you have an update for my ticket? Payments are still not going through for my client.

@ShapeShifter333 I'm glad to hear that payments are going through successfully today for the first account you mentioned. Regarding the second account with the wallet ID 0f82c2ce-a2e1-498f-b76b-541dfa41353b and organization ID 686fccdf-3597-4367-a841-80a83e8a577e, I will need to check the current status of the issue. Please hold on for a moment while I investigate this for you.

@Vapi no payments are going through for any wallets for my client

@ShapeShifter333 I understand the urgency of the situation. I will immediately look into the payment issues for both wallet IDs you've provided. Please bear with me for a moment while I check the status and work towards a resolution. Thank you for your patience.

@Vapi I have not provided two wallet IDs. You are confused with another commenter on here

@ShapeShifter333 My apologies for the confusion. Let's focus on the issue at hand with your client's account. Since payments are not going through for your client's wallet ID e53b2269-9d65-44bc-b05f-26b285da2e6f and organization ID 2824f5af-0472-413b-98a1-a546cc08fe1e, I will continue to investigate this matter. Please hold on while I work on getting an update for you.

@Vapi please give me an ETA. Client unable to nake or receive calls for many days now.

@ShapeShifter333 I understand the critical nature of this issue and the impact it has on your client's ability to make and receive calls. I am prioritizing this matter and will strive to provide you with an update as soon as possible. Typically, such issues are addressed within 24-48 hours; however, I am working to expedite the process given the urgency. Please rest assured that I am doing everything I can to resolve this promptly. Thank you for your continued patience.

@ShapeShifter333 here's what your client can do:- 1. use google chrome web browser 2. clear site storage, cache and restart the browser

Yes

Looping in @bryant

wallet id: e53b2269-9d65-44bc-b05f-26b285da2e6f org id: 2824f5af-0472-413b-98a1-a546cc08fe1e

can you try waiting for a few seconds before attempting to purchase? @ShapeShifter333

They tried to make the payment multiple times so that's maybe why. And thye have made payments to other platforms with same card afterwards for much larger amounts with no problems

yes

It still says missing csrf token

what browser are you using?

Chrome

can you send a loom video, this is pretty odd

I'm waiting for client to do that. What exactly was the problem with csrf token? And how can I avoid that problem for other clients?

A tweak was pushed out yesterday, is the issue still occuring?

The client is not tech savvy and unable to make a Loom. Can you see from your side why the last payment try did not go through from them?

the payment failed due to insufficient funds

Thanks. Did they try more than one card?