Assistant keep talking with voicemail machine
# support
a
Hi, I’ve added voicemail detection to my outbound agent, but instead of disconnecting the call, it engages in conversation with the voicemail system. This isn’t what I intended, as it’s unnecessarily using up credits. I want the call to end immediately when it detects a voicemail system. Here is a call id: 37d9beac-6d44-4ead-b55f-742bbd37edd1
Here is the code im using
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json
"voicemailDetection": {
      "provider": "twilio",
      "voicemailDetectionTypes": [
        "machine_end_beep",
        "machine_end_silence",
        "machine_start",
      ],
      "enabled": true,
      "machineDetectionTimeout": 5,
      "machineDetectionSpeechThreshold": 2400,
      "machineDetectionSpeechEndThreshold": 1000,
      "machineDetectionSilenceTimeout": 3000
    },
v
message has been deleted
@Alamin H I'm sorry to hear that the voicemail detection isn't functioning as you intended. To assist you better, I'll need to check the configuration of your voicemail detection settings. Could you please provide me with the current settings you have for the voicemail detection feature? This will help me understand how it's set up and guide you on how to adjust it to disconnect the call upon detection of a voicemail system.
You can continue this conversation by mentioning me in the message.
a
here is another call record: df1a04a6-abbe-428d-b1d2-ecd2e5d39d9f
here is another one: ad7a69ca-355c-44ea-ba22-5e1b64f0e72a
@User @Shubham Bajaj can you check??
s
@Alamin H try the following twilio configuration and let me know how it goes!!
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voicemailDetection: {
    provider: "twilio",
    voicemailDetectionTypes: [
        "machine_start",          
        "machine_end_beep",       
        "machine_end_silence",    
        "unknown",                
        "machine_end_other"       
    ],
    enabled: true,
    machineDetectionTimeout: 15,  
    machineDetectionSpeechThreshold: 2500, 
    machineDetectionSpeechEndThreshold: 2050, 
    machineDetectionSilenceTimeout: 2000    
}