AI suddenly changes voice.
# support
r
The ai suddenly change the voice in the middle of the call. It has happened yesterday as well. Here is the latest one fa79bdcb-219c-4c1d-b18a-eb9c976e17e5
v
message has been deleted
@Raju I'm sorry to hear that you've experienced an issue with the voice changing unexpectedly during your calls. To assist you better, I'll need to check the details of the call with the ID you've provided. Please hold on for a moment while I look into this for you. In the meantime, could you please confirm if there were any specific actions or triggers that occurred before the voice changed? This information can help us understand the issue better and prevent it from happening again.
You can continue this conversation by mentioning me in the message.
r
fa79bdcb-219c-4c1d-b18a-eb9c976e17e5
There were no triggers specifically and it just changed the voice out of nowhere
@Shubham Bajaj @User can you please help. It's starting to happen quite frequently now
c
@User im facing the same issue. please view the recording: 449ad133-71ed-46ab-bdc8-df8c2159f2e8
b
@Raju @confunius we have voice fallbacks that kick into place when your primary voice fails (in this case, 11labs failed)
you may disable this if you'd like, but it will cause the call to fail on voice error https://docs.vapi.ai/voice-fallback-plan
r
Oh ok thanks