I’m having a major problem and I’m not sure how to fix this. I built an assistant, using an 11 labs Vietnamese voice; nevertheless, it performs much differently in the 11 labs than it does in Vapi. Vapi’s is unusable. Has anyone else experienced this? How do we fix this? What other voice providers have good Vietnamese voices?

@Mr.Smartypants I'm sorry to hear that you're experiencing issues with the voice performance in VAPI. Let's try to troubleshoot this together. First, could you please confirm if you have followed the steps to sync your cloned voice from 11labs with VAPI correctly? This includes selecting 11labs as your voice provider and clicking on “Sync with 11labs” in the Voice Library. If you've already done this and the issue persists, it might be helpful to check if there are any specific settings or configurations in VAPI that differ from those in 11labs, which could be affecting the voice performance. Regarding other voice providers with good Vietnamese voices, VAPI does offer a variety of voice options. However, to provide you with the best alternatives, I would need to know more about your specific requirements for the Vietnamese voice. In the meantime, if you need immediate assistance or if the problem continues, please reach out to VAPI support for more detailed help. Would you like me to assist you with anything else at this moment?

I'm using the elevenlabs voice, Trang. In elevenlabs, it sounds perfect. I built an assistant that's web based, like a chatbot. I just changed the settings and now I'm waiting for one of our people in Vietnam to test it. I've attached the new settings. Any tips on testing foreign vices with AI? This slows down our assistant creating process, but we have potential clients on line in Vietnam. https://cdn.discordapp.com/attachments/1316433028217831454/1316481532831076453/image.png?ex=675b3478&is=6759e2f8&hm=d6c57b94eacd5b4930127923d9b5f5c3cf4f3a38412bdb08cfce59305692176e&

@Mr.Smartypants It's great to hear that you've made some adjustments and are in the process of testing them. Here are some tips for testing foreign voices with AI, especially for a market like Vietnam: 1. **Local Testing**: Having native speakers test the voice is crucial. They can provide feedback on the naturalness, pronunciation, and intonation. 2. **Script Variations**: Test with different types of scripts, including formal, informal, and colloquial language to ensure the voice assistant performs well across various contexts. 3. **Technical Quality**: Check for any technical issues such as latency, audio clipping, or distortion that might affect the user experience. 4. **Contextual Understanding**: Ensure that the AI can understand and respond correctly to context-specific queries, which can be particularly challenging in different languages. 5. **User Scenarios**: Simulate real-life scenarios that your potential clients might encounter to see how the assistant performs. 6. **Continuous Feedback Loop**: Establish a process for collecting and integrating feedback from testers to improve the assistant iteratively. 7. **Cultural Nuances**: Pay attention to cultural nuances and ensure that the assistant's responses are appropriate for the local culture. 8. **Performance Metrics**: Define clear metrics for performance, such as comprehension rate, response time, and user satisfaction to measure improvements. Remember, the key to successful testing is iteration. Use the feedback from your team in Vietnam to refine the assistant until it meets the needs of your users. If you encounter any specific issues or need further assistance, please let me know, and I'll be happy to help.

Hey @Mr.Smartypants To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!