The bot cut out in the middle of the call sometimes when users are talking with it. Is there something happening in the backend of Vapi?

@Digi I'm sorry to hear that you're experiencing issues with the bot cutting out during calls. This could be due to a variety of reasons such as network issues, configuration errors, or a problem with the backend services. To help you better, I would need more specific information about the circumstances under which the bot cuts out. If you have any error logs or details about when this issue occurs, that would be very helpful in diagnosing the problem. In the meantime, please ensure that your internet connection is stable and that you have followed all the configuration steps correctly as per the Vapi documentation. If the problem persists, please ask support for more info on this, as they may need to look into backend service logs or other technical details that are not accessible to me.

@User @User

Hi @Digi can you provide a call id we can investigate. Thanks!

I gave you the same person calling 3 times because of the experience I described : - 0767ed8e-5398-4cd6-bd0d-7f1beace4dfe - 9441cfd8-3630-4e2d-8a67-5d3da330db6c - f6cf4cd1-a03e-40d9-836a-194244f819cb

@Digi the call was forwarded to the destination.

logs

🔵 10:54:59:048 Transferring Twilio Call...TwiML:+441932626930

Okay thanks