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Call getting disconnected on it's own.
# support
k
I am using VAPI via the web SDK. At times the assistant stops speaking on it's own without any specific reason. On the console it says the call ended by the user but the assistant just freezes. Call recording ID: 9d05e738-0692-4509-9df2-7fbad79d519a
v
message has been deleted
@kshitij I'm sorry to hear that you're experiencing issues with the assistant stopping unexpectedly. It seems like there might be a problem with the call handling or a bug that's causing the assistant to freeze and the call to end prematurely. To assist you better, could you please provide me with more details about the circumstances under which the assistant stops speaking? For example, does it happen after a specific action or at random intervals? Additionally, are you able to replicate the issue consistently, or does it occur sporadically? In the meantime, I would recommend checking the following: 1. Ensure that your web SDK is up to date with the latest version. 2. Verify that your internet connection is stable during the calls. 3. Look for any patterns or commonalities when the issue occurs, which might help isolate the cause. 4. Review your implementation of the web SDK to ensure that it's configured correctly according to the VAPI documentation. If the problem persists, please reach out to VAPI support with the call recording ID and any additional information you can provide. They will be able to investigate the issue further and offer a resolution. Please let me know if there's anything else I can do to help!
You can continue this conversation by mentioning me in the message.
k
@Vapi I have done all the steps you mentioned
v
@kshitij Thank you for following through with those steps. Since the issue persists, it would be best to escalate this to our technical support team for a more in-depth investigation. They will be able to analyze the call recording ID you provided and determine the root cause of the problem. I will go ahead and initiate a support ticket for you. Once the ticket is created, our technical support team will reach out to you with further assistance. Please keep an eye on your contact email for updates. Is there anything else I can assist you with while we process this request?
s
because of end pointing set to 10ms (by default) it was unable to get the words, setting it to 300ms will get the words at the end.
Copy code
json
  "transcriber": {
    "provider": "deepgram",
    "endpointing": 300
  }
FYI Endpointing(in ms) is used to determine when user has stopped speaking.
@kshitij do let me know how it goes.
Also ensure there is no background noise during your testing, for correct results.
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