Inconsistent first message audio quality
# support
t
We’re noticing that the greeting message in some calls occasionally fluctuates in volume, becoming louder or quieter without any apparent reason. Call ID: b027f279-b4da-4985-8b68-408872133b3d Please advise on this. We are using Cartesia Sonic (multilanguage), but the issue might not be on the voice provider's side. We found no relevant settings on our end, so please confirm if this is 100% at the voice provider level or if any VAPI settings could be affecting this. Thanks!
v
@Taras It's great that you're keeping an eye on the quality of your calls. Volume fluctuations can indeed be a concern for user experience. While the issue might be related to the voice provider, it's also possible that VAPI settings or environmental factors could be affecting the volume. To help diagnose the issue, we can monitor the volume levels in real-time during calls to see if there are any patterns or triggers that cause the fluctuation. If you're ready to start a call, I can activate the volume-level event listener to track the volume levels. Would you like me to proceed with this?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
t
Hey@bryant, could you please take a look?
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