Hi, Can you please let me know if the following option is possible. If so, please let me know how to make this change. Please note, the phone# 203-203-2032 is the same for all the four requests. When I try with transfer call function, VAPI is always transferring the call to department 1 even though I ask for a different department. When a caller wants to talk to department 1, I want to transfer the call to a number 203-203-2032 and dial the extension 5. When a caller wants to talk to department 2, I want to transfer the call to a number 203-203-2032 and dial the extension 7. When a caller wants to talk to department 3, I want to transfer the call to a number 203-203-2032 and dial the extension 8. When a caller wants to talk to department 4, I want to transfer the call to a number 203-203-2032 and dial the extension 9.

@Dhina It sounds like you're looking to implement an IVR (Interactive Voice Response) system where the call is transferred to the same phone number but with different extensions based on the department the caller is trying to reach. To achieve this, you would typically need to modify the logic in your voice application to include the extension as part of the transfer process. The

transferCall

function should allow you to specify the extension in some way, possibly as a part of the phone number string or through additional parameters. However, without specific details on how the

transferCall

function accepts extensions, I can't provide an exact solution. If the

transferCall

function allows for extensions to be dialed after the main number, you would format the transfer like this:

203-203-2032,5

for department 1, where

,

represents a pause before dialing the extension. If the

transferCall

function does not support this directly, you may need to implement additional logic in your voice application to handle the extensions or consult the documentation for the VAPI to see if there's a recommended method for transferring calls with extensions. If you provide me with the details on how the

transferCall

function can include extensions, I can give you a more precise answer on how to implement this. Otherwise, if you're experiencing a technical issue where the function is not behaving as expected, it would be best to reach out to the support team for further assistance.

Support: Please help me with this.

@Dhina Sorry for the late response. Are you still experiencing this problem? If so, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!