I did a test with my private number. Maybe that's why? It also asked to push a number, how do I stop that from happening and have the Assistant speak right away?

@Sherry369 It sounds like you're experiencing an issue with the call flow when testing your voice application. If the system is prompting you to push a number before the Assistant speaks, this could be due to an Interactive Voice Response (IVR) system or a configuration within your voice application that requires input before proceeding. To have the Assistant speak right away without requiring input, you'll need to adjust the call flow settings in your voice application. You'll want to look for settings related to initial prompts or IVR configurations and modify them to allow the Assistant to start speaking immediately when the call is answered. If you're unsure how to make these changes or if you need specific guidance on adjusting the settings, please provide more details about the voice application platform you're using, and I can assist you further. If this is a technical issue that requires support intervention, I can guide you on how to reach out to the support team for your voice application platform.

Thanks ! Why is my number detected as spam?

@Sherry369 If your number is being detected as spam, it could be due to several reasons: 1. **Carrier or Network Flags**: Sometimes carriers flag numbers that exhibit unusual activity, such as high volumes of calls within a short period, which can be typical of robocalls or telemarketing operations. 2. **Recipient Reports**: If recipients of calls from your number have marked it as spam or reported it, this can lead to your number being blacklisted or flagged on various call-blocking platforms. 3. **Number Reputation Services**: There are services that maintain databases of phone numbers with poor reputations. If your number is listed there, it could be flagged as spam by systems using these services. 4. **Spoofing**: Your number might have been spoofed by spammers, making it appear as if you are the one making spam calls. To resolve this issue, you can: - **Contact your carrier**: They can provide information on why your number is being flagged and assist in resolving the issue. - **Check with number reputation services**: Services like Truecaller allow you to look up your number and see if it's been marked as spam. You can often request to have your number removed from these lists. - **Register your number**: In some regions, you can register your number with a 'Do Not Call' list to prevent it from being flagged incorrectly. If you believe this is affecting your voice application and you need assistance with resolving the issue, please let me know, and I can guide you on the next steps.

I bought a number through vapi and when I did a test call. that caller came through as spam?

@Sherry369 I'm sorry to hear that the number you purchased through VAPI is being flagged as spam. This can sometimes happen with newly purchased numbers, especially if they were previously used and had a history that could trigger spam filters. Here's what you can do to address this issue: 1. **Review Call Patterns**: Ensure that your testing patterns do not resemble spam-like behavior, such as making many short-duration calls in a quick succession. 2. **Warm Up the Number**: Gradually increase the volume of legitimate calls over time. This can help establish a positive reputation for the number. 3. **Check with VAPI Support**: Reach out to VAPI support to report the issue. They might be able to provide insights into why the number is being flagged and assist in resolving the problem. 4. **Request a New Number**: If the issue persists and cannot be resolved, you may need to request a new number from VAPI that doesn't have a prior history. 5. **Register with Caller ID Services**: Some services allow you to register your business and associated phone numbers to help identify legitimate numbers and reduce the chances of being marked as spam. If you need assistance with contacting VAPI support or have any other questions, please let me know, and I'll be happy to help.

@Vapi how do I get in touch with support?

@Sherry369 To get in touch with VAPI support, you can typically follow these steps: 1. **Support Portal**: Visit the official VAPI website and look for a support or contact us section. This may provide you with a support ticket system where you can submit your issue. 2. **Email**: Check for a support email address provided by VAPI, such as support@vapi.com, and send an email detailing your issue with the spam-flagged number. 3. **Phone**: If VAPI offers phone support, you can call their support number during business hours for immediate assistance. 4. **Live Chat**: Some services offer live chat support on their website. Look for a chat icon on the bottom corner of the website to start a conversation with a support agent. 5. **Help Center or FAQ**: Before reaching out, you might want to check VAPI's Help Center or FAQ section to see if there's already a solution to your problem. 6. **Community Forums**: If VAPI has a community forum, you can post your issue there. Other users or support staff may provide solutions based on their experiences. If you need more specific instructions or if there's anything else I can assist you with, please let me know!

@Sherry369 Sorry for the late response. Are you still experiencing this problem?