Webhook
# support
t
I’ve got an issue , for some reason my webhook keeps disconnecting and I have to add it again. I’ve tried redoing all the webhooks and updating the prompt. I don’t know what else to do, I believe I’ve looked and done everything I can. bajajcodes
v
@Thomas I'm sorry to hear that you're experiencing issues with your webhook. It's important to ensure that your webhook endpoint is stable and consistently accessible. Here are a few things you can check: 1. **Endpoint Stability**: Make sure your server is running without interruptions and that the endpoint is not changing. 2. **Correct URL**: Verify that the URL you've provided for the webhook is correct and accessible from the outside internet. 3. **Server Logs**: Check your server logs for any errors that might indicate why the connection is being dropped. 4. **External Service Limits**: Some external services have limits on how many times they will retry to send data to a webhook. Ensure you're not hitting these limits. 5. **Security Settings**: Ensure that there are no security settings or firewalls that might be blocking incoming connections. 6. **Acknowledgement Responses**: Make sure your endpoint is correctly acknowledging the received data with the appropriate HTTP status codes. If you've checked all of these and the issue persists, it might be helpful to look at the specific error messages you're receiving, if any. If you can provide more details or error logs, I can assist you further. Otherwise, it might be best to reach out to the support team of the service you're using the webhook with for more specialized assistance.
You can continue this conversation by mentioning me in the message.
t
The webhook works for a couple of runs then it doesn’t connect and I have to add it again to the tool.
I will triple check all of these and get back to you. It’s just weird that it sends tool variables and then stops so I redo the webhook and it works lol, but just for a little bit…..
s
@Thomas Sorry for the late response. Are you still experiencing this problem? If so, could you send over a recent call ID so I can take a look?
t
This is fixed, thanks.
3 Views