Although I didn’t turn it off, the calls have a transcription, but the last five calls that were made of an outbound agent we’re not recorded and I would like to know why this is happening?

@AiCallYu_JuanS. It sounds like there might be an issue with the recording settings for your outbound agent. Since the default setting for

squad.members.assistant.recordingEnabled

is true, recordings should typically be made unless the setting has been changed. However, if

squad.members.assistant.hipaaEnabled

is set to true, then recordings, logs, and transcriptions will not be stored to comply with HIPAA regulations. To address this, we should check the current configuration of your assistant's settings. If

hipaaEnabled

is true, this would explain why recordings are not being stored. If it's not enabled and recordings are still missing, there may be another issue at play. Could you please confirm if HIPAA compliance is required for your application? If it is not, we can look into other reasons why the recordings might not be happening. If HIPAA compliance is required, then the lack of recordings is expected behavior to maintain privacy and security standards.

@AiCallYu_JuanS. Sorry for the late response. Are you still experiencing this problem? If so, could you send over a recent call ID so I can take a look?

Lol after 3 werks respons

@AiCallYu_JuanS. Yeah man I understand your pain and we were on holiday and retreat in December last 2 weeks so it got delayed.