Again, unexpected VAPI charge without history or e...
# supportn
ngocanhnckh
12/14/2024, 5:31 AMVAPI keep charging my card many times for phone number WHILE I ONLY HAVE 1 NUMBER BOUGHT FROM IT. All the others are IMPORTED NUMBER. And it has no history to indicated the bill. This keep happening and disrupting me!
https://cdn.discordapp.com/attachments/1317363198130786344/1317363198944608337/Screenshot_2024-12-14_at_12.28.45.png?ex=675e6996&is=675d1816&hm=fcda62b0d923a5b51129b9de5b5a47e07a2d892cfe1629588e291b058f4df688&
https://cdn.discordapp.com/attachments/1317363198130786344/1317363199686742017/IMG_8461.PNG?ex=675e6996&is=675d1816&hm=157f02d32ce74dab097bbf1c1c101d8b370bca432d2c97e55638e2585b3c6efb&
v
Vapi
12/14/2024, 5:33 AMmessage has been deleted
Vapi
12/14/2024, 5:33 AM@ngocanhnckh
I'm really sorry to hear that you're experiencing billing issues with your VAPI account. Let's get this sorted out for you right away. To address this, I'll need to check your account details and billing history. Could you please provide me with the email address associated with your VAPI account or any relevant account identifiers? Once I have that information, I can investigate the charges and ensure that you're only billed for the services you're using.
Vapi
12/14/2024, 5:33 AMYou can continue this conversation by mentioning me in the message.
Vapi
12/14/2024, 5:33 AMGot it. Tagging @User for additional help.
n
ngocanhnckh
12/14/2024, 5:34 AManhnn.a05@gmail.com