p
I can't find the support channel anymore, what happened to that? Anyways it seems that the transcript message sent to the client is only sent for the user input, the assistant transcript is not present anymore (it was working 2 days ago). I was relying on that to display the conversation as it was spoken. @Vapi
v
@PaoloG I'm sorry to hear that you're experiencing issues with the transcript messages. It sounds like there might be a problem with the system not sending the assistant's part of the transcript. Let's try to resolve this for you. First, could you please confirm if there have been any changes to your settings or updates to the system that might have affected the transcript functionality? Additionally, it would be helpful to know if you're receiving any error messages or if there are any other unusual behaviors you've noticed. In the meantime, I can assist you with checking the system's status and ensuring that all configurations are set correctly to include both user and assistant transcripts in the messages sent to the client. If necessary, I can also guide you through the steps to re-enable the assistant transcript feature. Please provide any additional details you can, and we'll work together to get this issue resolved.
p
It was working fine 2 days ago, I didn't change anything in my configoration, I can log the messages being received by the client and I can clearly see that the assistant transcript is not being sent anymore for some reason
@Vapi
v
@PaoloG Thank you for providing that information. It's helpful to know that there haven't been any changes on your end and that the issue has only recently occurred. Since you're able to log the messages received by the client and have identified that the assistant transcript is missing, we should investigate this further. To proceed, I would recommend checking the following: 1. Verify that the API endpoint you're using is correct and hasn't been changed inadvertently. 2. Ensure that your API keys and authentication tokens are still valid and have not expired. 3. Review any recent updates or maintenance notices from the VAPI service that might explain this behavior. 4. Check the system logs or error messages for any clues as to why the assistant transcript is not being sent. If after these checks the issue persists, it may be necessary to reach out to the VAPI support team for a more in-depth investigation. They would have access to system logs and additional tools to diagnose the problem. Would you like me to guide you through any specific checks, or is there anything else I can assist you with right now?
s
@PaoloG #1211483291191083018 channel was disabled for a week, now it is enabled.