Hello @Vapi I am currently using VAPI for outbound calls by connecting it with a Custom LLM. However, I am encountering the following issues: 1. No Microphone Permissions 2. Sometimes, the calls do not end properly even after I have manually ended them. This leads to continuous requests being sent to my LLM server, forcing me to take the service offline to stop the requests. 3. Missing Assistant Messages in Call Logs: The call logs only have human messages, while the Assistant’s responses during the call are being skipped. It would be greatly appreciated if you could assist me with these issues. Please let me know if I might have missed or misconfigured anything in the setup. Thank you for your support. I look forward to your guidance.

@krisha Hello! I'm here to help you with the issues you're facing with VAPI. Let's address each one: 1. **No Microphone Permissions**: This typically involves client-side permissions. Please ensure that the application requesting microphone access has the necessary permissions on the device it's running on. If it's a web application, check the browser settings to allow microphone access for the specific site. 2. **Calls Not Ending Properly**: This could be due to a problem with the call termination signal not being properly communicated to the server. Please review the call termination logic in your application to ensure it's sending the correct signal to end the call. If the issue persists, it might be necessary to implement additional checks to confirm that the call has ended on the server side. 3. **Missing Assistant Messages in Call Logs**: This could be an issue with the logging configuration. Please check that your system is configured to log both inbound and outbound messages. It's important to ensure that the assistant's responses are being captured as part of the call session and that the logging mechanism is functioning correctly. If you've checked these configurations and the issues are still not resolved, it might be helpful to look at the specific logs and error messages you're receiving. This will help in diagnosing the problem more accurately. If you need further assistance, please provide additional details or error logs, and I'll do my best to assist you. If you believe there's a misconfiguration in the setup, I can guide you through a review process or connect you with technical support for a more in-depth analysis. Please let me know how you would like to proceed.

@Vapi can you tell me if it is safe to use the vapi public key on client side java script when creating a web voice assistant to talk to?

@Tahutipai Yes, it is safe to use the VAPI public key on the client-side JavaScript when creating a web voice assistant. The public key is intended to be included in client-side code and is used to authenticate and establish communication with the VAPI services. It's designed to be publicly visible and does not pose a security risk by itself. However, it's important to never expose your private key or any other sensitive credentials on the client side, as those should be kept secure and confidential. Always ensure that you're following best practices for security, such as serving your application over HTTPS and keeping your private keys and other sensitive data on the server side. If you have any further questions or need assistance with your implementation, feel free to ask!

@User so, if I am creating a simple web page, where the user can talk to Vapi by voice, I can see two architecture options: 1) I can create a server-side python program, where the API keys are stored. the client webpage would create a connection to my server via the python vapi api, and that would "send" the call to Vapi services. or 2) The client side javascript code can create the call directly to vapi servers. which is best and why? explain the pros and cons of each

Yes please I want to connect with the VAPI team

@krisha Certainly! To connect with the VAPI team, you can send an email to our support team for further assistance. Here's the link to contact support: [Email Support](support@vapi.ai) Please include details about your request or any issues you're facing so that the support team can assist you effectively. If there's anything else I can help you with, let me know!

We have emailed the support team many times but no response at all

> Sometimes, the calls do not end properly even after I have manually ended them. This leads to continuous requests being sent to my LLM server, forcing me to take the service offline to stop the requests. @krisha can you record a loom video of this issue and share the recent call id.