@Vapi make new theead

@anw It seems like you're looking to create a new thread. Could you please provide more details on where you would like to create this thread and for what purpose? If you're referring to a specific platform or service, please let me know so I can assist you accordingly.

Is there a way to make a vapi agent naturally end a conversation after 30 minutes for example? For example the agent can say unfortunately I will have to end the call in 3 minutes because of x y reason etc. What api call do i have to use for this? Can I implement this withon my application

@anw Yes, you can implement a feature in your VAPI application to naturally end a conversation after a set period, such as 30 minutes. To do this, you would typically use a combination of your application's logic and possibly a scheduling or timing mechanism to track the duration of the call. Here's a high-level approach to implement this: 1. **Call Timer**: When a call starts, initiate a timer within your application to track the call duration. 2. **Warning Message**: As the call approaches the 30-minute mark, say at 27 minutes, you can have your application logic to trigger a voice response to inform the user that the call will end soon. 3. **End Call**: At the 30-minute mark, your application can trigger another voice response to thank the user for the call and then end the call. Here's an example of how you might structure the logic in pseudo-code:

pseudo
startCall()
startTimer(30 minutes)

if timer reaches 27 minutes
    playVoiceResponse("Unfortunately, I will have to end the call in 3 minutes due to time constraints.")

if timer reaches 30 minutes
    playVoiceResponse("Thank you for your time. We need to end this call now. Have a great day!")
    endCall()

You would not directly use an API call to end the call after 30 minutes. Instead, you would implement this logic within your application that interacts with the VAPI. The specific implementation details would depend on the programming language and the framework you are using. If you need to close a support ticket after resolving an issue or at the end of a call, you can use the

functions.close_ticket

function provided by VAPI. However, this would be separate from the call logic itself. If you need further assistance with the specific implementation or if you have any more questions, please let me know!

@Vapi my application tracks available minutes of my user server side. if its running out for example 5 minutes left I want to notify the agent she has to end the call @Vapi is there a way i can do this on a live call

@anw Certainly! To notify an agent during a live call when the user's available minutes are running low, you would need to implement a real-time notification system within your application. Here's a general approach to achieve this: 1. **Server-Side Tracking**: Continue to track the available minutes on the server side as you are currently doing. 2. **Threshold Notification**: When the server detects that the user has only 5 minutes left, it should trigger an event to notify the agent. 3. **Real-Time Communication**: Use a real-time communication method to send the notification to the agent. This could be through a WebSocket connection, a push notification, or any other real-time messaging system that your application supports. 4. **Agent Notification**: Upon receiving the notification, the agent's interface should alert the agent, possibly with a visual and/or audio cue, that they need to prepare to end the call. 5. **Agent Action**: The agent can then inform the user verbally that the call will need to end soon due to the time limit. Here's an example in pseudo-code:

pseudo
// Server-side check for remaining minutes
if userMinutesLeft <= 5
    notifyAgentRealTime("User has only 5 minutes left.")

// Agent-side handling of the notification
onReceiveNotification(message)
    alertAgent(message)
    // The agent is now aware and can inform the user accordingly

This functionality is not provided by a specific API call within VAPI but would be part of the custom logic you implement in your application. If you need to integrate this with VAPI's capabilities, you would typically use the API to send commands to play a message or to end the call when it's time. If you need more specific guidance on how to implement this feature within your application, or if you have any other questions, please let me know!

@Vapi but how would i notify the assistant on a live call. wdym with visual or audio cue these are phone calls i would believe i have to somehow be able to send the assistant a message/tool during the call

@anw Apologies for any confusion. In the context of a voice call with an assistant (automated system), you would indeed need to send a message or command to the assistant during the live call to notify it that the user's available minutes are running low. To notify the assistant during a live call, you would use the messaging capabilities provided by the VAPI. When you set up the assistant, you can specify which messages you'd like the assistant to send back to the client. These messages will come back via the message event. Here's how you can implement this: 1. **Monitor Minutes**: Your server-side application monitors the remaining minutes for the call. 2. **Trigger Message**: When the remaining minutes reach a certain threshold (e.g., 5 minutes left), your server-side application sends a message to the assistant via the VAPI. 3. **Assistant Response**: The assistant, upon receiving this message, can then play a pre-recorded voice message or use text-to-speech to inform the user that the call will end soon due to time constraints. For example, if you have a message type defined for this scenario, you could send a message like:

json
{
  "type": "minutes_warning",
  "content": "You have 5 minutes remaining on your call."
}

The assistant would be configured to handle this

minutes_warning

message type and respond appropriately during the call. If you need to send such a message to the assistant, you would typically use the API endpoint or method provided by the VAPI platform to send messages to an ongoing call session. If you require the exact method or API call to use for sending this message, please consult the VAPI documentation or ask support for more info on this, as the specific implementation details may vary based on the version and configuration of the VAPI you are using.

@Vapi whats difference between starting vapi calls through react native and through start call api ?

@anw Starting VAPI calls through React Native typically involves using a React Native library or SDK that provides a bridge to the native VAPI functionality. This allows you to initiate calls from within a React Native app using JavaScript. On the other hand, starting calls through a "start call" API usually refers to making an HTTP request to a REST API endpoint provided by the VAPI service. This is done server-side and can be triggered by any backend capable of making HTTP requests, regardless of the frontend technology used. In summary, the main differences are: - **React Native**: Initiates calls from within a mobile application using JavaScript, providing a seamless user experience within the app. - **Start Call API**: Initiates calls from the server-side, which can be triggered by various events or conditions in your backend logic. Both methods should ultimately achieve the same result, which is to start a VAPI call, but they are initiated from different environments (client-side vs. server-side).

@Vapi is there latency differences or no

@anw The latency differences between starting VAPI calls through React Native and through a direct "start call" API call would generally be minimal and often negligible in the context of the overall call setup time. - **React Native**: The call initiation from a React Native app might have a slight additional latency due to the bridge between the JavaScript code and the native modules. However, this is usually very small. - **Start Call API**: A server-side API call's latency would depend on the network latency between your server and the VAPI service. If your server is geographically distant from the VAPI service, this could introduce more latency compared to a React Native app initiating the call directly from the user's device. In both cases, once the call is initiated, the VAPI service handles the call setup, and the latency for the actual voice call would primarily depend on the VAPI infrastructure and the user's network conditions. For responsive conversation demands, especially internationally with low latency requirements (<500-800ms voice-to-voice), the focus should be on the VAPI service's performance and the network quality rather than the method of call initiation.

@Vapi can i use update call to give assistant live info during call for example to end call and hang up in 5 minutes

@anw Yes, you can use an "update call" API or similar functionality provided by your Voice API (VAPI) service to send live instructions to an assistant during a call. If the VAPI service supports real-time commands to modify the behavior of an ongoing call, you can use this to instruct the assistant to end the call after a certain duration. For example, if you want the assistant to hang up in 5 minutes, you could send an "update call" command with the necessary instructions. The specific API call and the parameters you need to send will depend on the VAPI service you are using. Here's a conceptual example of how you might send such a command:

json
{
  "action": "update",
  "callId": "unique_call_identifier",
  "instructions": {
    "endCallIn": 5 // minutes
  }
}

This JSON payload is just a hypothetical representation. You will need to refer to your VAPI service's documentation for the exact format and available commands. Please note that not all VAPI services may support this kind of real-time update. You should check the documentation of your specific VAPI service or contact their support to understand the capabilities and limitations of their "update call" functionality. If this feature is available, they will provide you with the correct API endpoint and the expected parameters to achieve this behavior.

@Vapi how about tools. can we inject a tool into a live call? please use vapi api documentation and dont make up conceptual shit

@anw Please ask support for more info on this.

@Vapi no im asking you

@anw I apologize for any confusion earlier. In the context of VAPI (Voice API), the term "tools" typically refers to features or functions that can be used to interact with or control a live call. However, the ability to "inject a tool" into a live call depends on the specific capabilities and features provided by the VAPI service you are using. If by "injecting a tool" you mean sending commands or performing actions during a live call, such as playing a message, collecting input, transferring the call, or scheduling a hang-up, this is commonly done through API calls that are designed to manipulate the state of the call. For example, you might have an API endpoint that allows you to send instructions to: - Play an audio message. - Collect DTMF inputs. - Transfer the call to another number. - Schedule the call to end after a certain duration. To perform any of these actions, you would make an API request to the appropriate endpoint with the necessary parameters. The VAPI service would then execute the requested action on the live call. Unfortunately, without access to the specific VAPI documentation, I cannot provide the exact API call or method. You would need to refer to the documentation for the VAPI service you are using to find the correct API endpoints and how to use them. If you have access to the VAPI documentation, look for sections related to "call control" or "live call actions" to find the relevant API calls that can be used to interact with a live call. If you need further assistance, please let me know the specific VAPI service you are using, and I can provide more detailed guidance based on that information.