Hi @Vapi Im having a lot of bugs during calls I need help asap

@Fran I'm here to help! Could you please provide me with more details about the bugs you're experiencing during calls? This will help me understand the issue better and assist you effectively.

The model is in spanish and ai enters non existing words or in english. It feels like talking with a broken machine

you have to tag it again @Vapi

@anw I understand the issue with the model introducing non-existing words or English words when it should be operating in Spanish. This is certainly something that needs to be addressed. To assist you further, could you provide me with specific examples of the incorrect behavior? This will help in diagnosing the problem more accurately.

instead of a flowing conversation it randomly inputs words, I even heard it throw "gang" in the middle of an order also the call suddenly stops sometimes @Vapi

@Fran I apologize for the inconvenience you're experiencing. It seems there are two separate issues: the model is inserting random and inappropriate words during Spanish conversations, and calls are unexpectedly ending. For the first issue with the language model, it would be helpful to gather specific instances where this has occurred. If you could provide logs or examples, we can forward this to our development team for review and improvement. Regarding the calls that suddenly stop, this could be due to a variety of reasons such as network issues, bugs in the system, or other technical difficulties. To address this, we would need to investigate the logs around the time the calls dropped. If you can provide the time frame or any error messages you received, that would be very helpful. In the meantime, if there's anything else I can assist you with, please let me know.

https://dashboard.vapi.ai/calls/22f1b85d-18e7-4769-94f9-91ef73ae5634 https://dashboard.vapi.ai/calls/5fcae99e-f827-4149-b10f-7ddedfc64cf2 this one stopped by itself for example https://dashboard.vapi.ai/calls/9c57feba-8a04-4b42-9331-2b6589dd9e48 i have way more than this though @Vapi

@Fran Thank you for providing the call IDs. I will forward these to our technical team for a detailed analysis. They will look into the language model issues and the unexpected call terminations. For the call that stopped by itself, I see that you've provided the specific call ID. We will investigate this call to understand why it ended prematurely and work on preventing such occurrences in the future. If you have a list of other call IDs with similar issues, please feel free to share them. The more examples we have, the better we can understand the scope of the problem and work on a comprehensive solution. In the meantime, if there's anything else I can do to assist you, please let me know. Your patience and cooperation are greatly appreciated as we work to resolve these issues.

looking forward to it

Hey @Fran To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!

Hi @Shubham Bajaj I'll get back to you with all this info