@Vapi I have created a swedish voice in 11labs. When I use the voice in 11labs is has swedish accent. When I use it in Vapi via API it has American accent?

@Vilhelm Pettersson I'm sorry to hear that you're experiencing issues with the accent of your cloned voice when using it through VAPI. It's possible that there might be a configuration issue or a setting that needs to be adjusted to ensure the correct accent is used. To assist you better, could you please confirm if you have already synced your cloned Swedish voice from 11labs with VAPI by selecting 11labs as your voice provider and clicking on "Sync with 11labs" in the Voice Library? If not, please follow these steps first to ensure proper integration. If you have already completed the syncing process and the issue persists, please provide me with any additional details or error messages you might be receiving. This will help me understand the problem better and provide you with a more accurate solution.

@Vapi yes i have made the sync with 11 labs

@Vilhelm Pettersson Great, thank you for confirming that you've synced your cloned Swedish voice from 11labs with VAPI. If the accent is still not correct, we may need to look into the settings or possibly update the voice profile. Could you please check the following: 1. Ensure that the language and accent settings are correctly configured in your VAPI dashboard. 2. Verify that you are selecting the correct voice profile when making API calls. 3. If there are any specific phrases or contexts where the accent seems off, note them down as they could be useful for troubleshooting. If after checking these settings the issue remains, it might be necessary to review the voice cloning process or contact 11labs support for further assistance with the voice profile. If you need any more help or if there's anything else I can assist you with, please let me know!

I have checket that.

@Vilhelm Pettersson Thank you for checking the settings. If the issue with the accent persists despite all settings being correct, it may be necessary to escalate this to our technical support team for a more in-depth investigation. Before we proceed, could you please confirm if there are any specific error messages or if the issue is consistent across all phrases? Additionally, it would be helpful to know if the incorrect accent is being applied sporadically or if it's a constant issue. Once I have this information, I can guide you through the next steps or provide further assistance. If there's nothing more to add, I can go ahead and report this issue to our support team on your behalf. Would you like me to do that?

The error is consistent, the voice has the wrong accent on all works all the time. How do I contact the technial support?

@Vilhelm Pettersson I understand that the issue with the accent is consistent across all words at all times. To contact technical support, you can typically do so through the support section of the VAPI dashboard or by sending an email to the support address provided by the service. However, I can assist you by reporting this issue directly to our technical support team. They will be able to investigate the problem with your cloned Swedish voice from 11labs and provide a resolution. Would you like me to go ahead and contact technical support on your behalf? If so, please provide any additional details that you think might be relevant for the support team to know.

Sure you can help me contact the support. The clarify the voice is not cloned it was created via the "voice design" feature using a promt in 11labs. And as I said before the accent is okay in 11labs but not in vapi when using API.

@Vilhelm Pettersson Thank you for providing additional details. It's helpful to know that the voice was created using the "voice design" feature in 11labs and that the accent is correct there but not when used through VAPI. I will go ahead and contact technical support for you. They will need to look into the integration between 11labs and VAPI, especially since the accent discrepancy occurs only when using the API. Please expect to be contacted by the support team for further assistance. They may reach out to you directly for more information or to inform you about the resolution. If there's anything else I can help you with in the meantime, please let me know. Your issue is important to us, and we aim to resolve it as quickly as possible.

How will the support contact me? in discord dm's?

@Vilhelm Pettersson The support team will contact you through the preferred method of communication that you've set up with VAPI. If you have provided your Discord details and have opted to receive support through Discord DMs, then that is how they will reach out to you. If you haven't specified a preferred contact method or if you're unsure, the support team may use the email address associated with your VAPI account to get in touch with you. Please ensure that your contact information is up-to-date in your VAPI account settings to avoid any delays in communication. If you have a preferred method of contact, you can also let me know, and I will relay that information to the support team. Would you like me to proceed with contacting the support team now?

I don't think a have specified any preferred contact method. Email or discord works fine.

@Vilhelm Pettersson Sweet. Have a great day!