Question. Vapi ssays im over my concurrecny limit....
# support
a
Question. Vapi ssays im over my concurrecny limit. And it has been this way for a few weeks. I ran an outbound campaign not knowing about this and i cant seem to reverse the action or stop it. How can I take my vapi account out of this error mode. I cant use the system and Im not even actively making any calls. Evertime I do I get the concurrency error.
v
@askmeai I'm sorry to hear that you're experiencing issues with your VAPI account. It sounds like your account may have reached its concurrency limit due to the outbound campaign you ran, and this limit has not been reset since then. To resolve this issue, we need to investigate the cause of the concurrency limit not resetting and take appropriate action to clear the error state. Here's what we can do: 1. Review your account settings to ensure that there are no ongoing processes that are contributing to the concurrency limit. 2. Check for any stuck or hung calls that may not have been properly terminated. 3. If necessary, we can manually reset the concurrency limit on your account. To proceed with these steps, I may need additional information about your account and the specifics of the campaign you ran. If you could provide that, it would be very helpful. In the meantime, if you have access to any administrative tools or dashboards for your VAPI account, you can check for any active calls or sessions that might be causing the issue and attempt to terminate them. If you're unable to resolve the issue on your end, please reach out to VAPI support for further assistance. They will be able to look into your account in more detail and help you clear the error state so you can use the system again.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
a
i need a reset
@Vapi
v
@askmeai Sweet. Have a great day!