How to Prevent AI from Being Affected by Backgroun...
# support
l
Do you know how to make AI ignore background noise? Sometimes my clients have background sounds (like people talking or a TV), and the AI interrupts to say, "I didn’t understand your request."
v
message has been deleted
@LMN Absolutely, I can help with that. Our proprietary audio filtering model is specifically designed to focus on the primary speaker and filter out all other background noises, including other voices and sounds like a TV. This should significantly reduce the instances where the AI has difficulty understanding requests due to background noise. If you're implementing this in your voice application, make sure to enable the background noise cancellation feature. If you need guidance on how to do this or if you're experiencing any issues, please let me know, and I'll be happy to assist you further.
You can continue this conversation by mentioning me in the message.
l
Yes where exactly can i find the background noise cancellation feature ?
@Vapi
v
@LMN The background noise cancellation feature is typically found within the settings or configuration of your voice application or the API you're using. If you're working with a specific Voice API, you would look for noise suppression or noise cancellation options in the API documentation. For VAPI, if it supports such a feature, you would likely find it in the API's audio processing settings. You might need to set a parameter when initializing the voice session or configure it in the dashboard if one is available. If you're unable to locate this feature or if you're unsure how to enable it, please ask support for more info on this, and they can provide you with detailed instructions or documentation specific to VAPI.
l
I didn't find it
@Vapi
v
@LMN Please ask support for more info on this.
l
where ?
b
backgroundDenoisingEnabled through the API or in the Transcriber tab
l
Yes thanks
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