@Jason I'm sorry to hear that you're experiencing issues with the voicemail detection. It sounds like the system might be misclassifying human answers as voicemails. To address this, we can look into adjusting the voicemail detection settings, such as the

machineDetectionSpeechThreshold

,

machineDetectionSpeechEndThreshold

, and

machineDetectionSilenceTimeout

to better differentiate between a human and a machine. Could you provide me with more details about the specific scenarios where this misclassification occurs? For example, is it happening during certain times of the day, with specific phone numbers, or with all calls? This information will help us fine-tune the settings more effectively.

"voicemailDetection": { "provider": "twilio", "enabled": true, "machineDetectionTimeout": 30, "machineDetectionSpeechThreshold": 2400, "machineDetectionSpeechEndThreshold": 1200, "machineDetectionSilenceTimeout": 5000, "voicemailDetectionTypes": [ "machine_end_beep", "machine_end_silence", "machine_end_other"