11labs voice error
# support
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@udoonyekwere It seems like you're having trouble finding your 11labs voice in VAPI. Let's troubleshoot this together: 1. **Check Your 11labs Account**: Ensure that the voice you're trying to use exists in your 11labs account. Log in to your 11labs account to confirm this. 2. **Sync with 11labs**: If the voice is indeed in your 11labs account, go back to VAPI and make sure you have selected 11labs as your voice provider and clicked on “Sync with 11labs” to update the voice library. 3. **Remove Credentials**: If you're attempting to use a voice provided by VAPI and not your own cloned voice, ensure that you have removed any personal credentials that might interfere with the selection. 4. **Search Correctly**: When searching for your cloned voice, make sure you're using the correct name or identifiers that match the voice in your 11labs account. If you've followed these steps and are still experiencing issues, please ask support for more info on this. They can provide further assistance and help resolve the problem.
You can continue this conversation by mentioning me in the message.
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@udoonyekwere can you please check again the issue has been resolved!!
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