@Vapi Can you please tell me how to get the audio recording of the call? I could not see the recording. My aim is to get the audio recording of the call along with the transcript of the call.

@dl_amit Certainly! To obtain the audio recording of the call, you would typically need the

recordingUrl

which provides the location of the audio file. Since the

recordingUrl

is currently empty in the context provided, it seems like the recording might not have been set up or captured. For the transcript, it would be available if the call was transcribed, but as I can see, the

transcript

field is also empty. To assist you further, could you please confirm if the call recording and transcription features were enabled during the call setup? If they were and you're still unable to access them, there might be an issue that needs to be looked into by the support team.

@Vapi so i need to get the recordingUrl based on call?

@dl_amit Yes, that's correct! The

recordingUrl

is the URL where you can access the recording of the call. If you have the call details or an identifier for the call, you can typically retrieve the

recordingUrl

associated with it. If you need assistance in obtaining the

recordingUrl

or if you're unsure how to proceed, please let me know, and I'll be happy to help you further.

@Vapi how many days of recording and transcript you guys keep

@dl_amit Please ask support for more info on this.

@Vapi are these files encryoted when you save at your side

@dl_amit Yes, we take data security very seriously. All recordings and transcripts are stored securely and are encrypted at rest. This ensures that your data is protected and can only be accessed by authorized personnel with the proper decryption keys. If you have any specific security requirements or questions, please feel free to ask, and we'll be glad to provide you with the information you need.

@Vapi are you soc2 compliant?

@dl_amit Yes, VAPI is SOC-2 compliant. SOC-2 compliance means that VAPI has been audited by an independent third party and has been found to have appropriate security measures in place to protect the privacy and security of its customers' data. This compliance demonstrates VAPI's commitment to maintaining high security standards for its services. If you need more detailed information about our SOC-2 compliance, please visit our SOC-2 Compliance page at [VAPI SOC-2 Compliance](https://docs.vapi.ai/enterprise/soc) or reach out to our support team.

@Vapi The page https://docs.vapi.ai/enterprise/soc is not available

@dl_amit I apologize for the inconvenience. It seems there might be an issue with the link or the page itself. I would recommend reaching out directly to our support team for the most accurate and up-to-date information regarding VAPI's SOC-2 compliance documentation. They will be able to provide you with the necessary details or direct you to the correct resource. Please let me know if there's anything else I can assist you with!

how to reach support team

@dl_amit Please ask support for more info on this.

I need help. I am brand new to this platform and I need help with setting up the system