Ok, times it fails what happens?
# general-englisha
AiTitus :)
12/30/2024, 7:20 PMOk, times it fails what happens?
j
jarvatar
12/30/2024, 7:23 PMThe bot asks if the person is there and if it gets interupted by the voice mail prompt it says, "I think we have a bad connection" and the tries the sales pitch again. 😆
jarvatar
12/30/2024, 7:37 PMActually the system correctly determines that it's a voice mail by the end of call report but the bot doesn't respond appropriately.
a
AiTitus :)
12/30/2024, 7:40 PMahh ok hmm...
AiTitus :)
12/30/2024, 7:40 PMhave you tried adding some prompt engineering in to help with this?
j
jithins
12/30/2024, 7:42 PMThis is a common issue! My bot at times repeats back the callers number mentioned in their voice mail and asks to call that number 😂 I’ve tried prompting. On a good day it works and there weren’t many good days!
a
AiTitus :)
12/30/2024, 7:45 PMlol!!
AiTitus :)
12/30/2024, 7:45 PMprompt engineering with guardrails is helpful as well as maybe custom LLM with an agentic system for responses...
AiTitus :)
12/30/2024, 7:45 PMthis is a bluesky, whole new world
j
jarvatar
12/30/2024, 7:45 PMI thought since it says voice mail detection I could just leave it as is
j
jithins
12/30/2024, 7:50 PMOh and it does leave the voice mail message on top of that too!
j
jarvatar
12/30/2024, 7:53 PMMine does it like 1 in 10 times, so I'm going to add a prompt on top of it to see if that helps.
a
AiTitus :)
12/30/2024, 7:54 PMsure thing!!
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