Hey thank for this. That is quite some setup since twilio is involved. To answer your other question. I'm trying to press a number using my agent. Not to collect number from a user. Like you said, why do we make them press a number when they can speak. And what @radicalneoevo3 is trying is - probably people(the client in this case) might trust pressing numbers rather than telling the numbers out loud especially if its credit card number etc. This isn't my use case.