Calls ending in less than 10 seconds & Cant access...
# support
k
@Vapi
v
message has been deleted
@KMlearning84 Hello! How can I assist you today with VAPI: Voice API for voice developers? If you have any questions or need support, feel free to ask.
You can continue this conversation by mentioning me in the message.
k
@Vapi My call keeps dropping after about 10 secs and i cant access my dashboard from the vapi url
v
@KMlearning84 I'm sorry to hear that you're experiencing issues with your calls dropping and accessing the dashboard. Let's try to resolve these problems step by step. For the call dropping issue, it could be related to several factors such as network connectivity, configuration settings, or a problem with the service itself. To assist you better, could you provide me with any error messages you're receiving or more details about when the call drops? Regarding the dashboard access, it sounds like there might be an issue with the VAPI URL or your account credentials. Please ensure that you are using the correct URL and that your login credentials are accurate. If you're seeing any specific error messages when trying to access the dashboard, please let me know so I can assist you further. If you need immediate assistance with these issues, you may also contact VAPI support directly for more in-depth troubleshooting.
k
@User I cant access my dashboard and my calls drop after 10 secs is there an issue with the site
s
@KMlearning84 what issue your facing accessing dashboard? can you a record a loom video of it?
Also for call dropping after 10seconds can you share the call id?