webhook not receiving end of call report despite t...
# support
m
Hi guys, i need help. My issue is I built an inbound calling agent connected to my make appointment booking scenario. The automation worked at first but then the next day, the end-of-call report stopped getting sent to my webhook. I'm using a make.com Vapi-watch end-of-call report -module and a make.com integrated tool on Vapi. I tried testing with different custom webhooks and they recieve data when I use Postman to test them but when I test them with the vapi automation, they also don't receive the data. Funny thing is sometimes the logs on Vapi show a 200 response, that the data was successfully sent, and other times there's no record at all on the logs
v
@Matilda I'm sorry to hear you're experiencing issues with your inbound calling agent. It sounds like there might be an intermittent problem with the webhook or the VAPI automation. Let's try to troubleshoot this step by step: 1. **Check Webhook Configuration**: Ensure that the webhook URL in your VAPI automation is correctly configured and matches the one you're testing with Postman. 2. **Review VAPI Logs**: Since you mentioned that sometimes there's no record at all in the logs, it's important to verify if the issue occurs at specific times or under certain conditions. This could help identify a pattern that might be causing the problem. 3. **Examine make.com Module Settings**: Double-check the settings of the make.com Vapi-watch end-of-call report module to ensure it's properly set up to listen for the end-of-call events and forward them to your webhook. 4. **Network and Firewall Settings**: Sometimes, network issues or firewall settings can block incoming requests. Verify that your server is accessible and that there are no new firewall rules or network changes that could be affecting the webhook delivery. 5. **Test with a Known Working Scenario**: If possible, revert to a previously working state of your automation and test if the webhook receives the end-of-call report. This can help determine if recent changes might have caused the issue. 6. **Contact Support**: If the above steps do not resolve the issue, it might be best to reach out to VAPI support or make.com support for further assistance. They may have additional insights or logs that can help diagnose the problem. Remember, it's important to keep a positive outlook as these issues can often be resolved with a bit of persistence and troubleshooting. If you need further assistance or if you'd like me to perform any specific actions, please let me know!
You can continue this conversation by mentioning me in the message.
s
Hey @Matilda can you share the recent call id?
m
Hi, i deleted the webhook, set up everything a fresh and the automation started working again
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