Idle messages in multilang?
# support
m
Hi, I just want to know, if idle messages are planned to be available in other languages, or can be customizable. Thanks in advance
v
@Marcos Ramírez Hello! As of my last update, idle messages are indeed customizable, allowing you to tailor them to your specific needs, including language preferences. If you need assistance with setting up idle messages in a different language or customizing them, I'd be happy to help guide you through the process. Just let me know what you need!
You can continue this conversation by mentioning me in the message.
m
@Vapi Yes, guide me, please
v
@Marcos Ramírez Certainly! To customize idle messages in other languages, you'll typically need to follow these steps: 1. **Access the Voice API Settings**: Log into your VAPI dashboard where you manage your voice applications. 2. **Locate Idle Message Configuration**: Find the section for idle messages. This is often in the settings or configuration area of your voice application. 3. **Edit or Add Messages**: You should see options to edit existing idle messages or add new ones. Here, you can input the messages in the language of your choice. 4. **Language Settings**: Ensure that the language settings match the language of your idle messages. This might involve selecting the appropriate language from a dropdown menu or setting a language code. 5. **Save Changes**: After you've entered your custom messages and set the language, save your changes to update the idle messages. 6. **Test the Changes**: It's always a good idea to test the new idle messages to ensure they're working as expected. You can do this by interacting with your voice application and observing the behavior during idle periods. If you need specific guidance on where to find these settings or how to input the messages in your VAPI dashboard, please let me know, and I can provide more detailed instructions. If the functionality you're looking for isn't available, you may need to reach out to the VAPI support team for further assistance.
m
I need a more specific guidance
v
@Marcos Ramírez I apologize for any confusion. To provide you with more specific guidance, I'll need to know the following details: 1. The platform or service you are using for your Voice API (VAPI) needs. 2. Whether you have access to a web interface or dashboard where you typically configure your VAPI settings. 3. If there are any specific areas within your VAPI settings that you are unsure about or need help navigating. Once I have this information, I can give you a more detailed step-by-step guide on how to customize your idle messages in other languages. If you're not sure about any of these details, please let me know, and we can work through it together.
v
@Marcos Ramírez I apologize for any confusion earlier. If you're referring to a specific section within the VAPI service for customizing idle messages, it would be helpful to know the exact platform or interface you are using. However, since I don't have access to your specific VAPI dashboard or service, I can provide general steps that are common across many platforms: 1. **Log In**: Access your VAPI provider's dashboard by logging in with your credentials. 2. **Navigate to Settings**: Look for a section labeled 'Settings', 'Configuration', 'Voice Settings', or something similar. 3. **Find Idle Messages**: Within the settings, search for a subsection that deals with messages or prompts, which might include idle messages. 4. **Customization Options**: Once you've found the idle messages section, there should be options to edit the text. Here, you can input your custom messages in the desired language. 5. **Language Configuration**: Make sure the system supports the language you want to use for your messages. There might be a language option to set the correct text-to-speech language. 6. **Save and Apply**: After customizing your messages and setting the language, save your changes to apply them to your voice application. 7. **Testing**: Test the voice application to ensure that the new idle messages are being used and that they are in the correct language. If these steps do not align with what you see in your VAPI service, or if you need more specific instructions related to the service you are using, please provide additional details or clarify the section you are referring to. If the functionality to customize idle messages is not available or if you are encountering issues, it may be necessary to contact the support team of your VAPI provider for further assistance.
m
No, im not allowed to edit, are just few predefined ones
v
@Marcos Ramírez I understand now, thank you for clarifying. If you're limited to a selection of predefined idle messages and you're not able to edit them directly, there are a couple of steps you can take: 1. **Feedback to Provider**: Reach out to your VAPI provider's support team to express your need for customizable or additional language options for idle messages. They may take your feedback into account for future updates. 2. **Workaround Solutions**: Depending on the flexibility of the system, you might be able to implement a workaround by creating custom prompts or messages within the flow of your voice application that serve a similar purpose to idle messages. 3. **Check for Updates**: Regularly check for updates from your VAPI provider, as they may add more features, including customizable idle messages, in future releases. If you'd like, I can assist you in reaching out to the support team to inquire about this feature or to request it. Would you like me to help with that?
s
@Marcos Ramírez you can use API to update IDLE Messages according to your language content following this Create or Patch Assistant Requests.
Copy code
curl -X POST https://api.vapi.ai/assistant \
     -H "Authorization: Bearer f35080645" \
     -H "Content-Type: application/json" \
     -d '{
  "modelOutputInMessagesEnabled": true,
  "messagePlan": {
    "idleMessages": [
      "insert-idle-message-here-1",
      "insert-idle-message-here-2"
    ],
    "idleMessageMaxSpokenCount": 3,
    "idleTimeoutSeconds": 5
  }
}'
https://docs.vapi.ai/api-reference/assistants/create?playground=%2Fapi-reference%2Fassistants%2Fcreate
m
Thanks! i'll check it
Nice, is working now... but, just in case you don't know, my defined strings are not showed on the web menu.
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