Hi, I'd like to highlight currently spoken word of a transcript. Deepgram has features to allow it. I wonder if Vapi apstracts them out or is it still acessible and possible. Currenly message event's transcription comes without word timestamps.

@horrokoro Hello! VAPI does provide the capability to handle real-time transcription events, which can include timestamps for each word if the underlying service, such as Deepgram, supports it. However, if the current implementation of VAPI does not include word timestamps in the transcription messages, you might need to enable or request this feature specifically. To proceed, I would need to check if there's an option or a setting that can be adjusted to include word timestamps in the transcription events. If this feature is available, I can guide you on how to enable it. If it's not currently available, you may need to ask support for more information on how to access this feature with VAPI. Would you like me to check for the availability of this feature within VAPI?

@Vapi please check if there's such feature to enable

@horrokoro Please ask support for more info on this.

@Vapi where could i reach support? Aren't we in support channel already?

@horrokoro My apologies for the confusion. Yes, we are indeed in the support channel. To assist you further with enabling word timestamps in the transcription events, I would need to know more about your current setup and the specific VAPI features you are using. Could you please provide me with additional details about how you are currently using VAPI for transcription? This will help me understand whether there is a setting or parameter that you can adjust to include word timestamps.

@Vapi where could i reach support?

@horrokoro I'm here to help you with your support needs for VAPI. If you require more detailed assistance or need to inquire about specific features such as enabling word timestamps in transcriptions, you can reach out to the official support team through the following channels: 1. **Email Support**: Send an email to the support address provided by VAPI. 2. **Support Portal**: Visit the VAPI support portal and submit a ticket with your query. 3. **Live Chat**: If available, use the live chat feature on the VAPI website for real-time assistance. 4. **Documentation**: Check the VAPI documentation for any references to the feature you're interested in. If you provide me with the details of your current setup or the specific feature you're trying to enable, I can give you more tailored guidance. Otherwise, please use one of the above methods to contact the official support team for further assistance.

@Vapi where to find support email?

@horrokoro Please ask support for more info on this.

@Vapi yeah, I'm trying to reach support, can you point me to them\

@horrokoro I apologize for any confusion earlier. To reach the VAPI support team via email, you would typically look for the support contact information provided by VAPI. This information is often found in the following places: 1. **Official Website**: Check the contact or support section on the VAPI official website. 2. **Documentation**: Look in the VAPI documentation or user guide, which often includes contact information for support. 3. **Welcome Emails**: If you have an account with VAPI, check any welcome emails or account information emails you received, as they often contain support contact details. 4. **User Dashboard**: If VAPI provides a user dashboard, there may be a support or help section with contact information. If you're unable to find the support email in any of these places, or if you need further assistance, please let me know, and I will do my best to assist you.

@horrokoro as of we are abstracting words timestamps but you can do rough calculation by yourself using secondsFromStart for server events transcription and conversation-update. https://cdn.discordapp.com/attachments/1324675407642886177/1324746490509266954/Screenshot_2025-01-03_at_19.58.34.png?ex=677945cf&is=6777f44f&hm=919bec552a2ebf39a49315a2b8c38ed0094982b1e98a879eef994981265cae10&