Silence timeout not activating
# supporta
amir
01/03/2025, 3:31 PMWe have "silenceTimeoutSeconds" set to 15 but the agent does not hang up the call even after 60 seconds of silence.
Why would that be happening?
Call ID: 3b469f52-3156-4296-a3c5-a41a18b0ac83
Assistant ID: f133ce82-2d6e-4f76-a0bf-91c9b99eb465
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Vapi
01/03/2025, 3:32 PMmessage has been deleted
Vapi
01/03/2025, 3:33 PM@amir
It seems like there might be an issue with the configuration or a possible bug affecting the "silenceTimeoutSeconds" feature. To assist you better, I would need to check the current settings for the Assistant ID you've provided and verify if the "silenceTimeoutSeconds" is indeed set to 15 seconds as you mentioned. If everything is configured correctly, we may need to investigate further to understand why the call is not being terminated after the expected duration of silence.
Could you please confirm if you would like me to check the current settings for the "silenceTimeoutSeconds" parameter for the Assistant ID you've provided?
Vapi
01/03/2025, 3:33 PMYou can continue this conversation by mentioning me in the message.
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amir
01/03/2025, 3:36 PMyes go ahead @Vapi
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Vapi
01/03/2025, 3:36 PM@amir
Please ask support for more info on this.
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amir
01/03/2025, 3:36 PM@User can you take a look please?
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Shubham Bajaj
01/03/2025, 4:20 PM@amir can you try another call with backgroundDenoisingEnabled set to false?
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amir
01/03/2025, 4:34 PM@Shubham Bajaj just tried and still having the same issue - new call ID:
5d6cc0af-ebe8-45bb-8f65-a2667d1aa0ab
Edit: updated call ID
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Shubham Bajaj
01/03/2025, 4:55 PM@amir allow me sometime to get back to you on this!!
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amir
01/03/2025, 8:58 PMok thanks, let me know
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Shubham Bajaj
01/04/2025, 7:36 PMIts an bug and we are working on it.
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amir
01/05/2025, 9:33 PMthanks, please keep me updated
amir
01/13/2025, 11:14 PMHey @Shubham Bajaj any update on this bug?
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