It has been 1.5 months, and my issue is still not ...
# general-english
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It has been 1.5 months, and my issue is still not resolved. I have over 20 clients on Vapi, and this is the first time I’ve encountered something like this. I contacted the solution engineer from the Vapi team and scheduled a call with him. However, one day before the call, he canceled it, saying he hadn’t noticed that it was on December 31st. Due to the New Year, he had to reschedule, and the next available slot was nearly two weeks later. my problem is the call recordinfg and trasncription does not refelct the actual call and the actual call flow, like the calls is like 30 sec and the vapi recordingis like 9 sec I noticed the problem occurs when using my Thailand Twilio phone number, but it does not happen with my USA number. is there anyway to overcome this?.