When I send an outbound call, the user's audio is getting block and the AI never hears the user's audio. This is the call id: d5027ce9-c950-4d6e-8bb0-cfe6c37261ad https://cdn.discordapp.com/attachments/1325625639084097639/1325625639981682842/image.png?ex=677c7895&is=677b2715&hm=2484d399aa108d191acb303d7a5de55dc67be09b12745f354b268f138d34eea7&

@Andres Cardozo I'm sorry to hear that you're experiencing issues with the audio on outbound calls. To assist you better, I'll need to gather some more information. Could you please provide me with the following details: 1. The configuration settings you're currently using for the outbound call. 2. The specific point at which the user's audio is getting blocked (e.g., immediately after answering, during the middle of the call, etc.). 3. Any error messages or unusual behavior you've noticed during the call. Once I have this information, I'll be able to help you troubleshoot the issue more effectively.

1. SIP trunk 2. Immediately after answering. The Ai never hears the user’s audio 3. Nothing unusual

@Andres Cardozo I apologize for the delayed response. I have reviewed your call ID and PCAP file but cannot determine whether the failure is occurring on our side or your provider's side. I will share this with our team to investigate and determine the source of the issue.

@Shubham Bajaj When could I have a response. This is very time sensitive

@Andres Cardozo Just sharing the PCAP file for your reference. When looking into the call IDs, there was an error reported:

Couldn't Update SIP Call

, but I'm not certain if this is related to the issue. I have also looked into the PCAP file but did not find any problems. So, let's for the update from the team. https://cdn.discordapp.com/attachments/1325625639084097639/1326933161346601023/Jambonz_Call_Data_1.pcap?ex=67813a4e&is=677fe8ce&hm=3a8c43409f35b67f7e1d943748b84a2d5ace1f5a8eba793de4b5680950a0d62d&