My manager has created vapi account and added me as admin. But I did not get any request to join his org. How to debug and solve this issue?

@dl_amit It's great to hear that you've been added as an admin to your manager's VAPI account. If you haven't received an invitation to join the organization, there could be a few reasons why. Here's what you can do to resolve the issue: 1. **Check Your Email Inbox and Spam Folder**: Sometimes, invitation emails can be mistakenly marked as spam. Please check your spam or junk folder to ensure the invitation hasn't been filtered there. 2. **Email Address Confirmation**: Confirm with your manager that they have added the correct email address associated with your VAPI account. A typo or incorrect email could mean the invitation was sent elsewhere. 3. **Resend the Invitation**: Ask your manager to resend the invitation. There might have been a temporary issue with the email service. 4. **Direct Login**: Try logging in directly to the VAPI dashboard to see if the organization appears in your account without the need for an email invitation. 5. **Contact Support**: If none of the above steps work, it may be necessary to contact VAPI support for further assistance. They can check the system for any issues with the invitation process. If you need any further assistance or if there's anything else I can help you with, please let me know!

There is no email in spam folder and my dashboard does not show any new org

@dl_amit I understand that you've checked your spam folder and your VAPI dashboard and still do not see the invitation or the new organization. In this case, the next steps would be: 1. **Email Address Verification**: Double-check with your manager that they have your correct email address on file and that they used the correct email when attempting to add you as an admin. 2. **Resend the Invitation**: Request your manager to try resending the invitation to join the organization. There might have been a glitch or delay in the system. 3. **Direct Assistance from Support**: If resending the invitation doesn't work, it may be necessary to get direct assistance from VAPI support. They can look into the issue more deeply and provide a resolution. Would you like me to guide you on how to contact VAPI support or is there anything else I can assist you with?

Email address is correct and resend also not working @Vapi

@dl_amit I'm sorry to hear that resending the invitation didn't resolve the issue. At this point, it seems there might be a technical issue that needs to be addressed by the VAPI support team. Please reach out to VAPI support with the following details: - Your email address. - Your manager's account details or organization name. - Any error messages you might have received. - The fact that you've already checked your spam folder and attempted to have the invitation resent. The support team should be able to investigate the issue further and help you gain access to your manager's organization on VAPI. If you need guidance on how to contact VAPI support or if there's anything else I can do for you, please let me know.

@Vapi what is support email address to send

@dl_amit Please ask support for more info on this.

who

@dl_amit I apologize for any confusion. If you need the support email address for VAPI, it's typically provided on the official website or within the documentation that came with your account setup. Since I don't have access to the current contact details for VAPI support, I recommend checking the official VAPI website or the help section of your VAPI dashboard for the most up-to-date contact information. If you're unable to find the support email address, you might also try looking for a 'Contact Us' or 'Support' link on the VAPI website, which often provides options for email, phone support, or a contact form. Should you need further assistance or have any other questions, feel free to ask.

@User can you pl help on this

@dl_amit I'm here to help you with the issue you're facing. Since you've confirmed that the invitation to join the organization with the ID

6dfaac21-274b-4a2d-affa-999a454059c8

has not been received even after resending, and you've checked your email thoroughly, the next step is to contact VAPI support directly for assistance. Unfortunately, as a support bot, I don't have the capability to access external systems or email addresses. Therefore, I recommend reaching out to VAPI support through the official channels provided by the service. This could be through a support email, a contact form on their website, or a helpdesk ticket system if they have one. Please provide VAPI support with the organization ID, the email address that should have received the invitation, and any other relevant details. They will be able to investigate the issue and ensure that you are added to the organization as an admin. If you need instructions on how to find the contact information for VAPI support or if there's anything else I can assist you with, please let me know.

@User @Vapi The org id 6dfaac21-274b-4a2d-affa-999a454059c8 request should have come to amit@rethem.io as per setup to join as admin

@dl_amit I understand that the invitation to join the organization with the ID

6dfaac21-274b-4a2d-affa-999a454059c8

should have been sent to

amit@rethem.io

. Since the invitation has not been received, and all standard troubleshooting steps have been taken without success, it is necessary to escalate this issue to VAPI support for a resolution. Please contact VAPI support directly and provide them with the following details: - The organization ID:

6dfaac21-274b-4a2d-affa-999a454059c8

- The email address that should have received the invitation:

amit@rethem.io

- The fact that you have checked your spam folder and attempted to have the invitation resent without success. The support team will be able to check their systems to see why the invitation is not being delivered and help you complete the process of joining the organization as an admin. If you need further assistance or have any other concerns, please let me know, and I'll do my best to assist you.

@User please help me on priority for this issue

@dl_amit Please ask support for more info on this.

@dl_amit can i close this ticket as your issue is already resolved?