@TateN Hello! How can I assist you with VAPI today? If you have any questions or need support with voice development, feel free to ask.

why does my agent tells me that required date for an appointment is not correct even if it is and gives me back the same exact date.

@TateN It sounds like there might be an issue with how the date is being processed or validated within your agent. To assist you better, I would need a bit more information about how the date is being handled in your system. Could you provide details on how the date input is being captured and the criteria used for validation? Additionally, knowing the format expected by your agent and any error messages you're receiving would be helpful.

i'm using the transcriber to check the coherence between a day and a date. The format used by my users is DD-MM-YYYY. example of an interaction. User : "Can i have an appointment for the friday 14 of march ?" Agent : "The friday 14 of march doesn't exist. The 14 of march is a friday. Would you like to book an appointment for the friday 14 of march ?"

@TateN It seems there might be a misunderstanding or a logic error in the way your agent is processing dates. The agent is correctly identifying that March 14th is a Friday, but it incorrectly states that "Friday 14th of March doesn't exist" before offering the correct date for booking. To resolve this, you should check the following in your system: 1. **Date Parsing Logic**: Ensure that the logic which parses the spoken date (e.g., "Friday 14th of March") correctly extracts the day of the week and the date, and then verifies if the day matches the date for the current year. 2. **Error Handling**: Review the error handling to make sure that the agent provides accurate feedback. If the date and day of the week do match, the agent should not indicate an error. 3. **Transcription Settings**: If you're using

assistant.transcriber.smartFormat

, ensure that it's configured correctly. If it's not needed, consider disabling it to avoid unexpected formatting of numbers as dates or times. If you're using the transcriber to validate dates, you might want to enable the smart format option to see if it improves the accuracy of the date recognition. Would you like to proceed with enabling the smart format option?

yes please

@TateN I'm here to help, but it seems there might be a misunderstanding. As a support bot for VAPI, I don't have direct access to your system's settings or the ability to change them. However, I can guide you on how to enable the smart format option in your transcriber settings. Here's what you typically need to do: 1. Access your voice agent's configuration settings where the transcriber is set up. 2. Look for an option related to formatting or smart formatting. 3. Enable the smart format option, which should help the transcriber to better recognize and format dates. If you're unsure where to find these settings or how to change them, please refer to the documentation provided with your voice agent platform, or contact the support team for that specific software. If you need further assistance or have other questions, feel free to ask!

1. Réinitialisation complète : - Chaque interaction est indépendante. Réinitialisez entièrement le contexte. - Ne conservez aucun contexte des interactions précédentes.

@TateN Compris. À partir de maintenant, chaque interaction sera traitée comme indépendante, sans tenir compte des échanges précédents. Si vous avez d'autres questions ou si vous avez besoin d'aide concernant VAPI ou le développement vocal, n'hésitez pas à me le faire savoir. Comment puis-je vous aider aujourd'hui ?

can't find this option in my settings

@TateN Please ask support for more info on this.