Issue setting up my inbound call.
# support
i
I have set the inbound settings and when I test call the number, I get a message "we are sorry, an application error has occured". Anyone having same issue and know how to troubleshoot?
v
@ivy I'm sorry to hear that you're experiencing issues with your inbound settings. This message typically indicates that there's a problem with the configuration or the application handling the calls. Here are a few steps you can take to troubleshoot the issue: 1. **Check Configuration**: Ensure that your inbound settings are correctly configured. This includes verifying the routing rules, the destination numbers, and any IVR scripts or applications that are supposed to handle the calls. 2. **Review Application Logs**: If you have access to the application logs for the voice application handling the calls, review them for any errors or warnings that could indicate what went wrong. 3. **Test with Default Settings**: Try setting the inbound call handling to a default or simple configuration, such as routing directly to a known working number, to see if the issue persists. 4. **Contact Support**: If the above steps do not resolve the issue, it may be best to contact support with your call_id and account email address so they can investigate the problem further. If you provide me with the specific details of your configuration, I can assist you more effectively. Otherwise, if you would like me to help you contact support, please provide your call_id and account email address, and I will initiate the process for you.
You can continue this conversation by mentioning me in the message.
s
@ivy Could you please try deleting the number from Vapi, then reimporting it into Vapi, and finally make a test call? Do let me know how it goes.
Because of no response closing this ticket!!
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