Hey @everyone, hope you're doing alright! I’ve been building a sales role-play software for a few months, and currently some users have raised concerns about the conversations feeling too rigid and the objections being repetitive or irrelevant. I have around 300 pages of call transcripts with annotations, but it hasn’t been enough to ensure consistency. What’s your experience with optimizing a knowledge base? Is it primarily effective for cold-call agents who only need a few key pages of data, or do I simply need more data to make the knowledge base truly effective? Would uploading a knowledge-base help at all or would I just need to continue fine-tuning prompts? Would really love to hear some of your insights and expireinces, thanks!