Anyone been able to add some fallback mechanism if...
# general-english
q
Anyone been able to add some fallback mechanism if a warm transfer isn't picked up by the destination address (e.g. The call rings for x seconds, then after it returns the user to the AI voice agent). Currently, I'm using a warm transferCall function with 6 destinations all of which are different staff within departments: // { "type": "number", "number": "+61xxxxxxxxx", "extension": "1001", "description": "Use this number when a users explicitly asks to speak to X", "transferPlan": { "mode": "warm-transfer-say-message", "message": "" } // Currently it will transfer but ring through till voicemail. Needing to somehow return back to the AI voice agent if it's not pickedup?
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