I am having trouble with a phone number where outgoing calls work but incoming calls do not. When I attempt incoming calls, I receive a message from operators indicating that the number is not assigned. The configuration appears correct as I use the VAPI tool and it works with an American number. The web book is also properly set up. The number is +33939038407

@Ayma. I'm sorry to hear that you're experiencing issues with incoming calls. It sounds like the outgoing calls are functioning correctly, but there seems to be a problem with the incoming call routing for your number +33939038407. To assist you better, I'll need to check a few details: 1. Can you confirm if the number +33939038407 is correctly registered on your VAPI account and if it's active? 2. Have you set up any specific rules for incoming calls that might be affecting the routing? 3. Is the webhook for incoming calls responding with the correct instructions when tested? If all the above settings are correct, there might be an issue with the number registration or with the carrier that needs to be investigated further. Please ask support for more info on this, as they will be able to look into the carrier and registration details to resolve the issue.

Yes, the number is correctly registered on VAPI, i.e. specific settings that can affect routing? And how to test the webhook? I don't have an answer to this question at all. @Vapi

@Ayma. I'm glad to hear that the number is correctly registered on VAPI. Let's address your questions: 1. **Specific Settings Affecting Routing**: In your VAPI dashboard, check if there are any call handling rules or filters that might be affecting incoming calls. Make sure that the routing for incoming calls is set to forward to the correct endpoint or is handled appropriately by your application. 2. **Testing the Webhook**: To test the webhook, you can simulate an incoming call event using a tool like Postman or directly from your VAPI dashboard if it provides such a feature. You'll need to send a mock request to the webhook URL you've set up and see if your server responds correctly. The response should contain the instructions for handling the incoming call, such as connecting the call to a user or playing a message. If you're unsure how to perform these checks or if you need assistance with testing the webhook, please let me know, and I can guide you through the process or direct you to the support team for more detailed help.

@Ayma. checking if this is resolved for you??