Dial keypad keep dialing
# support
k
Promt - If its user says like 'press 1 for , press 2 for ,press 3 for' use DMTF tool only once with 0. Dial keypad is on in dashboard. Vapi keeps sending beeps with dial every 10 seconds. If i say a 10 digit phone number , it dials 10 times with 10 beeps. I want this to dial only once with one beep only.
v
@Kishore Kumar It sounds like you're experiencing an issue with the DTMF (Dual-tone multi-frequency) dialing system where it's sending multiple beeps for each digit dialed instead of just one. To address this, we need to adjust the settings so that it dials each digit with a single beep. Unfortunately, I don't have the capability to directly change the settings of your VAPI dashboard. However, I can guide you on how to possibly fix this issue: 1. Check the settings in your VAPI dashboard to ensure that the DTMF tones are set to be played once per digit. 2. If there is an option for the number of beeps per digit, set it to one. 3. Ensure that the DTMF tones are not set to repeat or loop. If you're unable to find these settings or the issue persists, please reach out to support for more detailed assistance on this matter.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
k
No. I want to dial only one digit '0' in response to IVR .
s
@Kishore Kumar Currently, we don't have IVR navigation fully set up, but we're actively working on mapping it out. In the meantime, you can implement IVR navigation programmatically using keywords or phrases, and then programmatically transfer the call to the Vapi number. You can try using Twilio Flex.
k
Thansk 👍