How to play and audio file to a caller
# support
e
Is it possible to prompt an assistant to play a pre-recorded message to a caller during the conversation with the caller when/if the callers responds in a specific way.
v
@Edpreble Yes, it is possible to prompt an assistant to play a pre-recorded message to a caller during a conversation. This can be achieved by setting up a voice application with specific triggers that detect the caller's response. When the caller responds in the predefined way, the application can then play the appropriate pre-recorded message. If you need assistance setting this up or have any specific requirements, please let me know, and I'd be happy to help you further.
You can continue this conversation by mentioning me in the message.
e
@Vapi please explain exactly how to set this up.
v
@Edpreble Certainly! To set up a system where an assistant plays a pre-recorded message based on the caller's response, you would typically follow these steps: 1. **Design the Call Flow**: Determine the points in the conversation where you want to trigger the pre-recorded message. Define the specific conditions or keywords that the caller might say which will trigger the playback. 2. **Record the Message**: Create and record the message(s) you want to play. Ensure the audio quality is clear and the message is concise. 3. **Implement Voice Recognition**: Use a Voice API that supports speech recognition to transcribe the caller's speech in real-time. 4. **Set Up Triggers**: Program the voice application to listen for the specific conditions or keywords within the transcribed text. This can be done using conditional logic in the application's code. 5. **Integrate Audio Playback**: Once a trigger condition is met, the application should fetch and play the corresponding pre-recorded message. Ensure the API or system you are using supports audio playback. 6. **Test the System**: Before going live, thoroughly test the system to ensure that the triggers are working correctly and the pre-recorded messages are playing as expected. 7. **Deploy**: After testing, deploy the application to handle live calls. 8. **Monitor and Update**: Continuously monitor the system for any issues and make updates as necessary to improve performance or update messages. If you're using a specific Voice API or platform, they may have their own tools and methods for setting this up, so it's important to refer to their documentation. If you need help with a specific part of the setup or have any questions about the tools you're using, please let me know, and I can provide more detailed assistance.
e
That was unhelpful.
@User Please help with with request. The Support Bot did not understand.
s
@Edpreble It is not possible for the assistant to play an recorded message during the conversation with the caller.