@Edpreble
Certainly! To set up a system where an assistant plays a pre-recorded message based on the caller's response, you would typically follow these steps:
1. **Design the Call Flow**: Determine the points in the conversation where you want to trigger the pre-recorded message. Define the specific conditions or keywords that the caller might say which will trigger the playback.
2. **Record the Message**: Create and record the message(s) you want to play. Ensure the audio quality is clear and the message is concise.
3. **Implement Voice Recognition**: Use a Voice API that supports speech recognition to transcribe the caller's speech in real-time.
4. **Set Up Triggers**: Program the voice application to listen for the specific conditions or keywords within the transcribed text. This can be done using conditional logic in the application's code.
5. **Integrate Audio Playback**: Once a trigger condition is met, the application should fetch and play the corresponding pre-recorded message. Ensure the API or system you are using supports audio playback.
6. **Test the System**: Before going live, thoroughly test the system to ensure that the triggers are working correctly and the pre-recorded messages are playing as expected.
7. **Deploy**: After testing, deploy the application to handle live calls.
8. **Monitor and Update**: Continuously monitor the system for any issues and make updates as necessary to improve performance or update messages.
If you're using a specific Voice API or platform, they may have their own tools and methods for setting this up, so it's important to refer to their documentation. If you need help with a specific part of the setup or have any questions about the tools you're using, please let me know, and I can provide more detailed assistance.