The dialer cannot catch names, emails or phone numbers in french… please help me… also in looking for integrating all infos of a website into the dialer so it gather all informations that can be really specific… please lmk when would be a good time to schedule a call @Shubham Bajaj Assistant Id: 271aaf5d-bb4d-40bc-b8d1-1a77baf51024

@Youri I'm here to help you with your concerns. For the issue with the dialer not catching names, emails, or phone numbers in French, it sounds like there might be a language or transcription setting that needs to be adjusted to better handle French inputs. As for integrating information from a website into the dialer, we can certainly look into options for web scraping or API integration to gather the specific information you need. To schedule a call to discuss these matters further, could you please provide me with a few time slots that work for you? Once I have your availability, we can arrange a call to address your needs in detail.

Tomorrow at 10am

@Youri Great, I've noted your preferred time for a call. To confirm the call and ensure we have all the necessary details to assist you effectively, could you please provide your time zone or location? This will help us schedule the call accurately for tomorrow at 10 AM your local time.

EST, Montreal Quebec

@Youri Thank you for providing your time zone. I will arrange for a call to be scheduled tomorrow at 10 AM EST to discuss the issues with the dialer and the integration of website information. Please expect a confirmation message with the call details shortly. If there's anything else you need assistance with in the meantime, feel free to let me know!

Thks

Hey @Youri To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!

Yea So it cannot catch email in french 572a6418-c3fa-4c2a-9b5f-f39986e79db4

transcript

AI: Hi, this is Tava from Rive-Sud Chrysler. I want to let you know that our line may experience occasional interruptions Today, how may I assist you\nUser: Request my email.\nAI: Can you spell your email letter by letter using at.\nUser: Two three at g m a I l dot c o m.\nAI: Thank you. Your email is two three at g m a I l dot c o m. Correct\nUser: No it's y t I f u two three at g m a I l dot c o m.\nAI: Thanks for the correction. Your email is I f u two three at m.\nUser: Yes, that's correct.\nAI: Perfect, thank you very much. How can I help you today\nUser: From before my name,\nAI: Can you spell your full name letter by letter\nUser: This is Youri Tsefu.\nAI: Thank you. Can you call your full name letter by letter please For example, and like Yannick or like Olivier. Thank you for your patience. Your name is\nUser: My last name is t I f u.\nAI: Thank you, your safety standard IFU. Good that\nUser: No it is\nAI: I am sorry for the mistake. Can you spell your last name again using example names or words For example, t like Thomas,\n", @Youri Try another call, setting smartEndpointing to false since it only works for English transcriptions, and set Deepgram's endpointing to 300ms to improve transcription accuracy and better capture user speech.

Ill try

@Youri for now marking this ticket as solved, do create a new ticket if this comes up again.