None of my assistants are saying the greeting mess...
# support
o
I have been out of the office for a week and just checked on my VAPI agents and none of them are working correctly. When you call, it answers and won't speak until someone else speaks first and then wont say the correct greeting message even when it does
v
@Owners1 I'm sorry to hear that you're experiencing issues with your VAPI agents. It sounds like there might be a problem with the initial trigger or the speech recognition settings. To help you better, I would need to check the configuration of your agents. Could you provide me with more details about how your agents are set up or if there were any changes made before you noticed the issue? This will help me understand the problem and guide you towards a solution.
You can continue this conversation by mentioning me in the message.
s
Hey @Owners1 To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!