Hello, I cannot get the billing system to bill my cc. I have entered and confirmed my card info several times and all I recieve is a billing error message. I have sent a couple of emails to support with a link to a loom vid. Please help asap. Thank you 🙂

@Wilf Hello! I'm here to help you with your billing issue. I understand how important it is to resolve this quickly. Since you've already reached out to support with the necessary details, they will be best equipped to assist with billing matters directly. However, I can check if there's anything else I can do to assist you. In the meantime, could you please confirm if you've received any specific error codes or messages that I might be able to help interpret for you? Also, have you checked to ensure that your credit card is not expired, that it has sufficient funds, and that it's not being blocked by your bank for online transactions? These are common issues that can cause billing errors. If you've already checked these and are still experiencing issues, rest assured that our support team will get back to you as soon as they can with a resolution. If there's anything else you need help with, please let me know!

Yes, I have checked with my bank and they are not declining any charges. There is sufficient credit on the card available to process the VAPI charge.

Hi @Wilf , it seems that your card is failing zip code checks, suggesting that you may be inputting a mismatched zip code?

No, I have 100% added the correct "postal code". I am not in the US and do not have a "zip code". However, postal codes are the same thing (a post code) and I have entered my code correctly. I will try one more time without entering spaces. Our postal codes have 3 characters, followed by a space, followed by 3 more characters. Zip codes have zero spaces. Sometimes that has been an issue, I am checking now.

cc: @bryant