Hello, I am using the MAKE Scenario to get lead information such as Full name, Phone number, and a specific need that we customized into a System prompt. Then, we can create an Outbound call with the VAPI model inside MAKE, and the system prompt will already be customized for this specific lead. we need help modifying the agent system prompt through MAKE before we call the lead.

@Simao Hello! To modify the agent system prompt through MAKE before calling the lead, you'll need to access the MAKE Scenario where the VAPI model is configured. Once you're in the correct scenario, you can customize the system prompt with the lead's information and specific needs. Here's a general outline of the steps you might follow: 1. Access the MAKE Scenario that contains the VAPI model. 2. Locate the section where the system prompt is defined. 3. Update the system prompt with the lead's full name, phone number, and specific need. 4. Save the changes to the system prompt. 5. Use the updated system prompt to create an Outbound call with the VAPI model. If you need assistance with specific steps or commands within MAKE, please provide more details or ask support for more info on this.

@Vapi How to configure the VAPI model inside MKE to send the customized system prompt to the agent

@Simao To configure the VAPI model inside MAKE to send a customized system prompt to the agent, you would typically follow these steps: 1. **Access the MAKE Scenario**: Log into your MAKE account and open the scenario where the VAPI model is integrated. 2. **Identify the VAPI Configuration**: Look for the block or section where the VAPI model is set up. This is where you will be able to modify the system prompt. 3. **Customize the System Prompt**: Find the input field or parameter that allows you to set the system prompt. Enter the customized text that you want the agent to use. This may include placeholders or variables that can be dynamically filled with the lead's information. 4. **Map Lead Information**: Ensure that the lead's full name, phone number, and specific need are being correctly mapped to the placeholders in the system prompt. This mapping is crucial for personalizing the call. 5. **Save Changes**: After you've made the necessary modifications, save the changes to the scenario. 6. **Test the Configuration**: Before going live, it's a good practice to test the scenario to ensure that the system prompt is correctly customized and that the VAPI model is functioning as expected. 7. **Deploy**: Once testing is successful, deploy the scenario so that it can be used in live calls. If you're looking for a specific command or function call to perform this action, please provide more details about the MAKE platform's capabilities or the programming interface you're using. If MAKE has an API or a specific scripting language you need to use, you'll need to follow those particular instructions or syntax. If you're unsure about the specifics, you might need to consult MAKE's documentation or reach out to their support team for detailed guidance.

need more help with the VAPI model Configuration

@Simao I understand you need more detailed assistance with configuring the VAPI model within MAKE. Here's a more detailed guide on how you might proceed: 1. **Log in to MAKE**: Start by logging into your MAKE account. 2. **Navigate to the Scenario**: Go to the scenario editor where your VAPI model is integrated. 3. **Locate VAPI Model Block**: Within the scenario editor, find the block or module that is responsible for handling the VAPI model interactions. 4. **Edit System Prompt**: Click on the VAPI model block to edit its properties. Look for the field where the system prompt is specified. 5. **Customize Prompt with Variables**: Customize the system prompt by adding variables that correspond to the lead's information. For example, you might use placeholders like

{{fullName}}

,

{{phoneNumber}}

, and

{{specificNeed}}

within the prompt text. 6. **Map Variables to Lead Data**: Ensure that these variables are mapped to the correct data points from the lead information. This might involve setting up variables earlier in the scenario that extract information from a database or a form submission. 7. **Apply Changes**: After customizing the prompt and ensuring all variables are correctly mapped, apply or save your changes to the scenario. 8. **Test the Configuration**: Before using this configuration in a live environment, test the scenario to make sure the system prompt is personalized correctly and that the VAPI model is triggered as expected. 9. **Deploy or Activate the Scenario**: Once you're satisfied with the test results, deploy or activate the scenario to start using it for real interactions. If you're still unsure or if these steps do not align with the MAKE interface you're working with, it may be best to consult the MAKE documentation for specific instructions related to the VAPI model configuration or reach out to their customer support for personalized assistance.

Need to talk to human support

@Simao To customise the call based on lead information, you'll need to use dynamic variables and assign them before making the call. These variables can then be used within your prompt. You can learn more about this process in our guide: https://www.notion.so/vapi/Setting-Up-Dynamic-Variables-for-Your-Vapi-Calls-A-Quick-Guide-140008c8393f8057ac24db4089edc466 Please let me know if you need any additional assistance.