exiting meeting because room was deleted
# support
g
I am still facing the error exiting meeting because room was deleted. Chrome console logs , vapi settings , vapi logs attached @User https://cdn.discordapp.com/attachments/1327254293849571328/1327254294960803902/image.png?ex=67826563&is=678113e3&hm=d7f8c8c37d3917dda0e95107e7c3d7d686e7de21001a1da1aa36266812f8aec8&
v
@Gabriela Macovei I'm sorry to hear that you're experiencing issues with exiting a meeting due to the room being deleted. I appreciate that you've provided the Chrome console logs, VAPI settings, and VAPI logs. I'll do my best to assist you. To begin with, could you please confirm if the room was intentionally deleted or if it was an unexpected deletion? Additionally, are you able to recreate the room or is there an error preventing you from doing so? In the meantime, I'll review the logs you've attached to identify any potential issues. If the problem persists, we may need to look into the specific configurations of your VAPI settings to ensure they are correct. If you need immediate assistance or if the issue is urgent, please let me know, and I can escalate this to our support team for further investigation.
You can continue this conversation by mentioning me in the message.
g
unexpected deletion. I can recreate the room but every time it gets this error. it is urgent, can we look into this tonight after 21 PM Bucharest timezone ? or tomorrow morning first thing in the morning ? what VAPI setting are relevant ? here are all of them @User https://cdn.discordapp.com/attachments/1327254293849571328/1327259750693470219/image.png?ex=67826a77&is=678118f7&hm=463a44b3ff8c62c6e7afcb0edae3c59d2e7b429a224597ee9f5d323327407331& https://cdn.discordapp.com/attachments/1327254293849571328/1327259751066894468/image.png?ex=67826a77&is=678118f7&hm=5baa5df2ca355b50414977d3e04ae837875b1b6756b0db526b9d55328075233e& https://cdn.discordapp.com/attachments/1327254293849571328/1327259751402311721/image.png?ex=67826a78&is=678118f8&hm=e7986d94c3ee80eb45e7463d5af2de30a3b49ea0333987eacb42b6d181c65fa7& https://cdn.discordapp.com/attachments/1327254293849571328/1327259751775600750/image.png?ex=67826a78&is=678118f8&hm=38b85f7dd53aa8496b8eac074718682c02c2ac17bb352b1a22c1a2520bd4b1cd& https://cdn.discordapp.com/attachments/1327254293849571328/1327259752195162203/image.png?ex=67826a78&is=678118f8&hm=ae5d9d3bbae7e053b23d7c2782181ea272703631a0c64d2f59d9cc01f29159e2& https://cdn.discordapp.com/attachments/1327254293849571328/1327259752538968114/image.png?ex=67826a78&is=678118f8&hm=8fc4636da765f6c5878d21a64309531937cddddd2f7452bccec9743ac1954e0c& https://cdn.discordapp.com/attachments/1327254293849571328/1327259753172434964/image.png?ex=67826a78&is=678118f8&hm=a25387c2d83bfd8e10ec0b1971b352909b6d0b57a5ac50ec5fdbfffdbad292ec&
s
@Gabriela Macovei could you share the recent call ID for which your facing this issue?
g
3278d1b8-aa89-456d-8604-68913cbaa7ba
can you help out ? this is urgent 😦 another example: 1802d9c5-6f06-4b6e-88dc-c9ebc6e85b80
@User
s
@Gabriela Macovei It's related to your environment and needs to be resolved during office hours.
g
ok, environment meaning vapi setup or microphone on my laptop / browser settings ? can we schedule some fix for monday first thing in the morning ?
s
Yeah your laptop and browser settings, check your DM.
g
any change you can send instructions on how to check these settings myself before our calendly meeting ?
l
have a similar issue, how to fix this ?
s
@Gabriela Macovei check the browser console logs to see if there are any permission issues or other errors.