@Vapi is there a way to provide Knowledge Files to Vapi Blocks? - and is there a way to write some form of "master" or "system" prompt for general guidelines on how to answer questions that may not be on flow?

@Chris Laupama Yes, VAPI does support the use of Knowledge Files, which can be integrated into your voice application to provide additional information to the VAPI Blocks. These files can be used to supplement the conversational capabilities of your application with extra data, facts, or FAQs that can be referenced during interactions. As for writing a "master" or "system" prompt, VAPI allows you to create global prompts that can be used as general guidelines for answering questions. These prompts can be set up to provide a consistent response style or to ensure that certain information is always conveyed, regardless of the specific flow of the conversation. If you need more detailed instructions on how to implement Knowledge Files or set up global prompts, please let me know, and I can provide step-by-step guidance or direct you to the appropriate documentation.