interrupting the user before the users stopped tal...
# support
k
Hi, we're dealing with two problems: Aggressive interruptions: If the person takes even half a second to think while completing a sentence, the bot tends to interject, how would we resolve this.and im building a takeaway assistant this is the call id -af3da6ff-275b-49d4-a837-97ed42aa9009 it just interrupts in the middle of my order
v
@klklkl Hello! It sounds like we need to adjust the
numWordsToInterruptAssistant
parameter to allow for a more natural conversation flow without the bot interrupting too quickly. We can increase the number of words or the pause duration before the bot considers it's time to interject. For your takeaway assistant, could you please provide more details on how you'd like the bot to behave? For example, would you like it to wait for a longer pause before responding, or are there specific keywords you'd like the bot to listen for before it interrupts? Once I have that information, I can assist you in configuring the bot to better suit your needs.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
k
i would want it to let the user say their whole order as when someone orders they pause for 0.5 to 1 second deciding and changing their mind.it needs to wait for them to complete their order
v
Got it. Tagging @User for additional help.
k
@Vapi i would want it to let the user say their whole order as when someone orders they pause for 0.5 to 1 second deciding and changing their mind.it needs to wait for them to complete their order
v
@klklkl Understood. To ensure the bot allows the user to complete their order without interruptions, we can adjust the settings to increase the pause duration that the bot interprets as the end of the user's speaking turn. By setting a longer pause threshold, such as 1.5 to 2 seconds, the bot will wait for a longer silence before responding, accommodating those moments when the user is thinking or deciding on their order. Would you like me to proceed with this adjustment for the call ID you've provided?
k
yes
@Vapi yes
v
@klklkl Sweet. Have a great day!
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