How to select wallet credit than billing my Credit...
# support
c
Hi, I have wallet credits and I want my bill to be deducted from the credits first, rather than my credit card being billed. Do I need to make any changes to achieve this, or will it be done automatically? I remember my card was billed last month despite wallet credits being available. Thanks https://cdn.discordapp.com/attachments/1328258636077727804/1328258636224532500/image.png?ex=67860cc0&is=6784bb40&hm=aadf4c372c0ec28d2fc140ea4cb9951fa02762376cad0312d08afe0f3b45729b& https://cdn.discordapp.com/attachments/1328258636077727804/1328258636912529429/image.png?ex=67860cc0&is=6784bb40&hm=667513a2bb6ba22b123078519cbe34c118234490f3533067111c5e0cfcc15496&
v
@crypticatul Hello! To ensure that your wallet credits are used before your credit card is charged, you may need to adjust your billing preferences in your account settings. Typically, platforms that offer wallet credits as a payment option allow you to set your preferred payment method. If your card was billed last month despite having wallet credits, it's possible that the settings might not be configured correctly to prioritize wallet credits. I recommend checking your account settings to confirm that your wallet credits are set as the primary payment method. If you're unable to find this option or if you're unsure how to proceed, please let me know, and I can assist you further or direct you to the appropriate support channel for more help.
You can continue this conversation by mentioning me in the message.
s
@crypticatul You're on wallet-based billing where you have to purchase credits first to make calls and use services, so you will be charged from your credits instead of your card.
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