Difficulty Connecting a Number
# support
j
I can't connect my number to VAPI. Twilio denied my number request, and now what should I do?
v
message has been deleted
@Julia I'm sorry to hear that you're having trouble connecting your number to VAPI. If Twilio denied your number request, there are a few steps we can take to resolve this issue: 1. **Review the Denial Reason**: Check the reason provided by Twilio for the denial. It could be due to incorrect information, compliance issues, or other reasons that can be addressed. 2. **Correct Any Issues**: If there were any errors or missing information in your request, correct these and try to import the number again. 3. **Contact Twilio Support**: If the reason for denial is not clear or you believe it was in error, reaching out to Twilio's support team can provide more insight and potential solutions. 4. **Use an Alternative Number**: If the specific number cannot be used, you might consider using a different number that meets Twilio's requirements. 5. **Use VAPI's Dashboard**: You can also try using the VAPI dashboard to import your phone number, which might provide a more user-friendly interface for the process. 6. **Check VAPI Documentation**: Ensure you're following all the steps as per VAPI's documentation for importing a phone number. If you need further assistance with the process or have any other questions, please let me know, and I'll be happy to help!
You can continue this conversation by mentioning me in the message.
s
Hey @Julia can you share the error response so I could take a look?