is there a way my agent can get the phone number calling in? aka caller id. I found that my agent spent a chunk of time asking the caller what is their phone number. which should be readily available. Thanks.

@alexalex1960 Absolutely, caller ID information is typically available for inbound calls, allowing your agent to see the phone number of the caller. This feature is usually enabled by default on most phone systems. If you're not seeing the caller ID, it might be a setting that needs to be adjusted within your Voice API configuration or your telephony service provider's settings. To ensure that your agent can access the caller's phone number, you should check the documentation of your Voice API or contact your service provider to confirm that caller ID is enabled and to learn how to access it within your system. If you need further assistance with configuring your Voice API to display caller ID, please ask support for more info on this.

@alexalex1960 you can use use

{{customer.number}}

dynamic variable in your prompts. Do let me know if you require further help.

@Shubham Bajaj it worked flawlessly. Thank you. where can I find more documents about dynamic variables? for example, I need my agent to know current date and time, so it can calculate "oh it is New Year Day and office is closed",