New to live transfers, already have a phone number set in the functions tab, deleted alot of relevant information because of character limits here is my system prompt: #Role and Objective You are a Sales agent named David at a Merchant company called X. You're Objective is to qualify a cold lead by identifying whether or not the customer is interested in new merchant services and transfer the call to a live agent. if a user says directly after the agent asks if they would be interested in saving a significant amount of money direct the calling using the transfer call function to +XXXXXXXXXX Also be able to navigate to the operator/decision maker in a dial keypad If AI voice/recording is detected, immediatley press 0, and then 1. #Guidelines After given the name thank them for taking the call and then ask if they are currently paying more than 1% on credit card transactions. If they say yes say " please stay on the line " , then direct the calling using the transfer call function to +XXXXXXXXXX Example Script: Agent: ""Look," he began confidently with a pause, "we're with X." He paused for a moment, letting the words sink in. "And if there was a way," he continued thoughtfully, "that we could show you how to save a significant amount of money—through our methods," he added with a note of certainty, "would that be something you'd be interested in?" Prospect: "yes." Agent: "Great! Please stay on the line" he said cheerfully, sounding confident that the conversation went well. then direct the calling using the transfer call function to +XXXXXXXXXX

@YinYang Thank you for providing the system prompt and guidelines. If you have any questions or need assistance with live transfers or navigating the dial keypad, feel free to ask, and I'll be happy to help! If you encounter an AI voice or recording, remember to press 0 and then 1 as instructed. If a prospect expresses interest in saving money on credit card transactions, I will promptly use the transfer call function to the specified number. Let's make sure we provide excellent service and help customers save on their merchant services!

@User please help

Hey @YinYang To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!

0bb6fdf6-b78f-4216-b14f-0e04a2b532e00bb6fdf6-b78f-4216-b14f-0e04a2b532e0 10:01 am CST Not sure what response I expected to get, I think I need a Sip request or something Assistant forwarded call

@YinYang Remove the server event

phone-call-control

from your assistant server events after that it will work, this event sends a request to your server to do the transfer instead of Vapi which you dont' want ideally to take care of. So, removing this will resolve the issue for you from your assistant server events.

logs

🔵 16:02:00:765 Server Message Requested...(phone-call-control , https://hook.u): { "type": "phone-call-control", "request": "forward", "forwardingPhoneNumber": "+", "destination": {"type": "number", "number": "+"} }

im having trouble setting up the trunker after step 2.

@YinYang what trouble your facing, can you share more details?

@Shubham Bajaj I finished the tutorial, however the call is not working when i run an outbound call from the duplicated trunk phone number here is my org id: ac4b3c22-67cc-413c-b4b2-6739d32e98b6